What are the responsibilities and job description for the Service Load Builder position at Irving Oil?
As a Service Load builder, you will be responsible for optimizing asset, resource, and you for product utilization to be successful with establishing policies and procedures. This will also ensure a premium customer experience through delivery turn around windows.
What we offer :
Work Environment - Work in our beautiful corporate office, in the heart of the upper valley with easy access to downtown Lebanon.
Hybrid Work Model - Allows for a blend of in-office and work-from-home days.
Competitive Compensation - Including an annual bonus plan, and 401k company matched up to 4%
Paid Vacation - Plus an annual option to purchase additional vacation, too.
Wellness Support - With an annual wellness allowance, paid personal care days and a 24 / 7 Employee & Family Assistance Program
Your Responsibilities :
Responsible for creating daily workloads for Home Heat delivery drivers. Utilizing existing people and transportation resources to support building efficient & cost-effective loads through tracking daily performance in executing committed deliveries and meeting customers' expectations
Team together with internal and external customers, and Dispatch Managers to meet KPI targets (safety, on-time delivery, meeting delivery windows, optimal deliveries, throughput)
With customer satisfaction & service at the forefront, manages relationships with customers as the first point of contact for any transportation issues or inquiries relating to supply, products, assets, and service interruptions (escalates as required)
Make decisions & recommendations around several assets required for seasonal fluctuations in business, weather & supply interruptions. Strategic planning is also required for making product spec changes & meeting demand during supply outages
Record and reports on any runouts or discrepancies within the business
Produce outcomes that demonstrate an understanding of financial impacts
Develop ways to work more effectively and shares knowledge with others
Drive efficiencies through research, analysis, and evaluation of relevant information, including pre and post deliveries.
Apply creative approaches to proactively address business issues to achieve aligned solutions.
Your Skills :
Strong attention to detail
Organized
Communication skills
Your Experience :
Post-secondary degree or equivalent experience is an asset
3-5 years' experience in dispatch or a related field, preferably in a contact center or transportation environment
Team player that can accept shared responsibility
Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.
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