Quality Manager

Job Title: Quality Manager

Position Overview

As a Quality Manager at Irwin, you will lead a team of quality engineers and quality technicians to ensure that all processes and products meet or exceed quality standards. This role involves improving, implementing and sustaining a quality management system across the business value stream.  Focus will be on quality assurance processes, tracking performance, conducting audits, and fostering a culture of continuous improvement within the organization.

Responsibilities

• Leadership and Team Management:
  • Supervise, mentor, and develop a team of quality engineers and technicians.
  • Foster a collaborative and proactive team environment.
• Quality Management:
  • Lead the improvement, implementation, and sustainment of business value stream wide Quality Management System.
  • Partner with all engineering teams to manage, improve, and execute APQP processes on new and existing products.
  • Develop and implement quality control procedures and policies to ensure compliance with industry standards and regulations and reduce cost of quality.
  • Analyze quality data and metrics to identify trends, root causes, and opportunities for improvement across the business value stream.
  • Oversee the inspection and testing of materials, products, and processes to identify defects or areas for improvement.
• Continuous Improvement:
  • Lead initiatives aimed at process optimization and quality assurance.
  • Collaborate with cross-functional teams to implement best practices and improve product/process quality.
  • Develop training materials that support quality standards and processes.
• Audits and Compliance:
  • Plan and conduct internal and external audits to ensure adherence to quality processes.
  • Leads collaborative efforts to improve overall quality performance.
  • Track quality performance metrics that drive continuous improvement.
• Customer Focus:
  • Supports CTS team on quality-related inquiries from customers and stakeholders.
  • Manage customer complaints related to product quality and develops focus for process improvement.
  • Leads higher level quality resolution on customer complaints and internal areas for improvement.

Qualifications

• Bachelor’s degree in Engineering, Quality Management, or a related field preferred.
• Minimum of 7-10 years of experience in quality management within a manufacturing environment; experience in furniture or similar industries is a plus.
• Proven leadership experience managing quality teams.
• Strong knowledge of quality management systems (e.g., ISO 9001) and quality control tools (e.g., quality assurance, problem solving, performance tracking, control plans, etc).
• Solid experience in APQP processes related to new product launch and product life cycle support.
• Strong computer skills needed to analyze data, track trends, and develop reports.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee frequently is required to walk. The employee is occasionally required to stand; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and loud machinery.  The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FLSA Status: Exempt

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