What are the responsibilities and job description for the Call Center Representative position at Irwin Toyota Ford Lincoln?
Join our Internet Sales Department handling incoming phone calls and leads to set appointments for our sales staff. Fast paced, busy and fun environment!
Ranked as one of the fastest-growing companies and best dealerships to work for in New Hampshire and New England, our team is comprised of many of the most talented automotive professionals in the industry. We are currently seeking an enthusiastic Service Technician Trainees to join our team. We are willing to train from the ground up. No experience is needed! As you develop through our 5-level mentorship program, you will have training opportunities that no other shop can offer. We are a place for employees to have a career, not just a job.
What We Offer
- Medical and Dental Insurance
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Health and wellness
- Flexible Work Schedule
- Saturday Lunches
- Discounts on products and services
Technician Specific Benefits
- State-of-the-art, brand new facility and cutting-edge technology
- Uniforms provided
- Discounts on products and services
- Work environment OSHA certified to current Air Quality Standards
- Highly productive shop
- Career advancement opportunities, promote from within
- ASE and state inspection certification reimbursement and all training expenses paid to further your career
- Continued education, manufacturer hands-on and web-based training
- Clean and professional work environment
- Competitive wages
Responsibilities
- Learn to perform work specified on the repair order with efficiency and in accordance with dealership
- Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
- Learn how to Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
- Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed. Providing an estimate of time needed for additional repairs
- Learn how to Execute repairs under warranty to manufacturer specifications
- Take ASE Certification Assessment
Qualifications
- No Experienced Required
- Passion for cars
- Willingness to learn
- Must hold a high school diploma or equivalent
- Positive, friendly attitude, along with a customer service mentality
- Enjoy working in a fast-paced environment
- Team player
- Must have a valid driver’s license
- Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.
