What are the responsibilities and job description for the Customer Service Representative/ Install Coordinator position at Isaac Heating & Air Conditioning?
Job Description:
Nerthling’s Heating & Air Conditioning, Erie’s premiere HVAC dealer, is seeking an organized Customer Service Representative/ Install Coordinator for their Erie, PA, location. The customer service representative plays a crucial role in the organization by directly interacting with customers, ensuring exceptional customer service, and fostering positive interactions with all callers.
This position would be ideal for a customer service professional with a warm personality and strong multi-tasking abilities looking to grow in their career.
Summary:
For over 70 years, Nerthling’s Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in the Erie community. Nerthling’s is one of the nation's largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Nerthling’s partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.
Responsibilities:
- Answer or make calls to clients to learn about and address their needs, concerns, or other questions about products or services.
- Respond efficiently and accurately, engaging in active listening to callers to provide assistance while helping them feel supported and valued.
- Schedule or update appointments in the computer system.
- Document clear and concise notes in clients’ profiles in order to communicate precisely to the technicians and technical leadership team.
- Understand and strive to meet Contact Center metrics while providing excellent customer service.
Job Qualifications:
- High school diploma or equivalent required
- Minimum of 1 year of customer service experience
- Call center experience preferred
Competencies:
- Strong multitasking abilities
- Excellent written, verbal, and active listening skills
- Strong administrative skills
- Strong organizational skills
- Ability to work individually and as part of a team
- Problem-solving skills
What can we offer you?
- Employer Paid Medical Plan and Life Insurance
- Opportunities for Advancement Within a Growing Organization
- Family Atmosphere
- Dental and Vision
- Competitive High Base Salary
Nerthling’s Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state, or local law.
