Job Type
Full-time
Description
Department : Security
Reports to : Director of Security
This is an onsite, Boston-based position. Local candidates strongly preferred. No agencies, please.
Isabella Stewart Gardner Museum Core Values
Isabella Stewart Gardner believed that art had the power to change lives and she built a beautiful, personal, and immersive Museum setting to do so. Today the Isabella Stewart Gardner Museum (ISGM) is a living embodiment of her bold vision; it's a dynamic place where ideas and creativity in all its forms inspire visitors. Through exhibitions, music, programs, and performances we strive to tell new stories and challenge assumptions by engaging diverse voices and community members.
Our Core Values are :
- Creativity is our Legacy
- Community is our Purpose
- The Collection is our Catalyst
- Diversity, Equity, Accessibility, and Inclusion are our Commitments
The Isabella Stewart Gardner Museum seeks to connect past with present, develop and sustain mutually beneficial partnerships with our local communities and artists, expand and diversify our audiences, and generate opportunities for creativity. We are firmly committed to creating both an inclusive work culture and a welcoming visitor experience. Our five-year strategic plan outlines the Museum's core values, goals, and initiatives that serve as a renewal of Isabella's promise for the Museum to be a place for "the education and enjoyment of the public forever."
Position Summary
As a critical member of the Isabella Stewart Gardner's Security team ensuring the protection, security and safety of the buildings, collections, staff, and visitors, the Security Technology Manager oversees security-related technology systems, equipment, and contractors assuring that systems are properly maintained and operational. Trains and supervises Security staff. Trains staff on security-related protocols and provides access cards. Serves as backup for Associate Director of Security as needed.
Essential Functions and Primary Responsibilities
Handles the day-to-day operations, programming and maintenance for the Museum's security systems. These include access control, live and recorded video, security network, the key locker, patrol software, radios, and all other security-related systems.Manages software, firmware, and hardware maintenance on electronic security systems to ensure proper functionality by working closely with contracted technicians.Monitors, tests, and ensures upkeep of all physical security devices to ensure proper functionality.Ensures that both preventative systems maintenance and backup are conducted in addition to assessing replacement schedule; ensures measures are in place for continued functionality of the security systems.Conducts analyses of data produced by security systems.Serves as liaison with other departments to grant temporary special access for individuals and events.Troubleshoots minor security systems issues.Manages technology-related contractor and vendor relationships.Oversees building additions, moves, repairs, and / or other maintenance work involving the security systems.Researches and recommends the purchase and procurement of security equipment and devices.Acts as a liaison between the Security Department and Information Services Department.Carries out new staff security orientations and creates Museum ID badges with appropriate staff access.Makes budget recommendations to the Director of Security and performs related billing oversight.Generates daily system status reports and detailed incident reports as needed.Trains Watch Desk, Control Room, and Patrol officers.Conducts security scheduling in conjunction with the Associate Director for Security Operations for all shifts, events and details as needed.Approves and submits Security payroll and time off requests in conjunction with the Associate Director for Security Operations as needed.Manages "Red Book" entry and distribution.Manages gallery officers during regular business hours and special events as necessary.Requests police details.Assists in the hiring of gallery, Watch Desk, control, and patrol officers as needed.Is available for security-related emergencies on a 24 / 7 basis.Is on-call to work evenings and weekends based on operational necessity.Performs other duties as assigned.COVID-19 Protocols
All employees of the Isabella Stewart Gardner Museum are required to provide their COVID-19 vaccination status. If you are not vaccinated, you will need to participate in an interactive process to request a religious or medical accommodation and to submit weekly test results, in addition to following other federal, state and CDC recommendations.
Equal Opportunity Employer
Diversity, Equity, Access, and Inclusion is one of the core values we hold close to our business practices. The Isabella Stewart Gardner Museum is committed to affording equal opportunities to qualified individuals regardless of race, color, gender, gender identity, genetics, military / veteran status, pregnancy, religion, sexual orientation, age, national origin, ancestry, disability, or any other basis prohibited by applicable laws.
Request an Accommodation
Applicants with disabilities who are unable to fully access ISGM's online application system may contact us at hr@isgm.org for assistance with a reasonable accommodation.
Requirements
Required
A bachelor's degree or equivalent related experience in security and technology.A minimum of 5 years of security experience.At least 3 years of previous supervisory or managerial experience.Strong analytical and communication skills, both oral and written. Ability to write clear, concise reports.A thorough understanding of security principles, technology, and equipment.Must be able to demonstrate superb judgment, decision making skills, initiative, and reliability.Dependability, professionalism, courtesy, and ability to deal with stressful situations. Customer service orientation is required.Strong computer skills for report writing and data entry, especially including Google Workspace.Commitment to advancing the ISGM's diversity, equity, accessibility, and inclusion (DEAI) initiatives.Must be able to ascend and descend stairs, steep inclines, and ladders (including a ship-style ladder).Must be able to stand and walk for long periods of time (e.g., room monitoring or patrols).Must be able to walk through wet conditions.Must be able to operate reliably at heights.Ability to work evening hours and weekend hours as needed. This role may require occasional overtime.Legal authorization to work in the United States.Must complete a pre-employment background check to the Museum's satisfaction.Desirable
Museum, cultural institution, and / or non-profit experience.Experience with C-Cure access control systems.Competencies
TechnologySupervisionJudgmentReliabilitySalary Description
55,000 - $65,000 per year
Salary : $55,000 - $65,000
