Director of Clinical Operations

The Director of Clinical Operations plays a critical role in overseeing all clinical services within Isaiah House, ensuring the highest quality of care for individuals struggling with substance use disorders. This position is responsible for supervising clinical staff, ensuring compliance with regulatory agencies, developing policies and procedures, and fostering collaboration across departments. The Director will focus on continuous quality improvement, clinical training, and operational efficiency to support the organization's mission of providing "Real Hope for Addiction."

Job Specific Functions

Leadership & Clinical Oversight:

• Supervise and manage all clinical staff, including interviewing, hiring, evaluating, disciplining, and termination when necessary.
• Oversee, supervise, and ensure quality assurance for all mental health and AODE clinical services, including both direct patient care and record-keeping.
• Ensure adherence to HIPAA, ASAM, CARF, DMS, OIG, and other applicable regulatory requirements.
• Oversee clinical programming at all Isaiah House facilities, including Targeted Case Management (TCM), APSS, and therapeutic services.
• Conduct ongoing performance evaluations and productivity reports for all clinical staff, including supervisors.

Compliance, Audits & Documentation:

• Collaborate with the Compliance Department to conduct clinical chart audits, ensuring adherence to county, state, and federal regulations.
• Work with Medical Records and Compliance to perform reviews and audits of clinical documentation.
• Ensure clinical service delivery aligns with AODE, OIG, ASAM, CARF, and DMS regulations.
• Review and revise clinical policies and procedures at least annually in collaboration with the UR team.

Training & Staff Development:

• Recruit, train, and supervise graduate interns, acting as a liaison with university internship programs.
• Provide and coordinate clinical training for all staff on mental health, AODE, and other relevant treatment modalities.
• Develop and oversee ongoing staff competency training to ensure high-quality patient care.

Operational & Strategic Planning:

• Develop, implement, and evaluate clinical operations and treatment programs.
• Collaborate with the VP of Programs to establish and update policies and procedures.
• Participate in Staff Meetings, and graduation ceremonies and other meetings as needed.
• Assist in long-term strategic planning in coordination with senior staff.
• Maintain proficiency in the Electronic Health Records (EHR) system, assisting in training and daily operations as needed.

Collaboration & Community Engagement:

• Act as a liaison with community service providers and agencies that support Isaiah House clients.
• Facilitate weekly Departmental Meetings to ensure coordinated implementation of treatment plans.
• Ensure continuity of services by arranging coverage for absent clinicians due to illness, personal days, or vacations.

PHYSICAL AND ENVIRONMENTAL DEMANDS:

• Ability to work in a fast-paced clinical environment while handling multiple responsibilities.
• Sitting, standing, and walking for extended periods as required.
• Ability to interact with individuals in various stages of addiction recovery.

Mandatory Requirements:

• Attendance and leadership in weekly departmental and cross-departmental meetings as requested.
• Maintain professional licensure and liability insurance as required by state regulations.
• Ensure compliance with all federal, state, and local regulations governing substance abuse treatment.
• Adherence to company policies, code of conduct, and confidentiality agreements.

KEY PERFORMANCE INDICATORS (KPIs):

• Conduct ongoing performance and productivity reports for clinical staff.
• Maintain compliance with all governing organizations and ensure audit readiness.
• Review P&L monthly with the finance dept.
• Attend weekly operations meetings and other meetings as assigned.
• Attend monthly meetings with the Chief Operating Officer.
• Ensure program services/groups are covered when clinicians are absent.
• Responsible to ensure clients attend clinical groups as assigned