Help Desk and Hardware Technician

Description

Job Summary:

We are seeking a highly organized and proactive individual to join our IT Department. This role combines inventory management, procurement, and basic IT operational support to ensure the smooth functioning of the department. The ideal candidate will take initiative in improving processes, maintaining accurate records, and learning foundational IT skills to support the department over time.

Requirements

Employment Type: Full Time, 8am-4:30pm, Monday through Friday.

Key Responsibilities

Inventory Management:

• Track and maintain accurate records of incoming and outgoing IT equipment.
• Oversee inventory across multiple facilities to ensure availability and proper organization.
• Perform regular inventory audits and identify potential shortages or surpluses.
• Track and retrieve departing employees’ equipment to maintain accountability and proper records.
  
  

Procurement And Vendor Management

• Research, compare, and recommend IT products and services to meet departmental needs.
• Create, submit, and manage purchase orders while negotiating with vendors to secure competitive pricing.
• Monitor and manage vendor contracts, ensuring compliance and timely renewals.
• Source alternative products when items are unavailable to meet operational timelines.
  
  

Operational Support

• Learn the basics of the department’s ticketing system to begin handling basic, entry-level tickets over time.
• Assist with preparing equipment for new employees, including running scripts and setting up devices.
• Create and manage spreadsheets to track inventory, purchases, and equipment assignments.
• Support the IT team by assisting with daily operational tasks and ad hoc projects.
  
  

Proactive Problem-Solving

• Identify inefficiencies in inventory, procurement, or operational processes and recommend improvements.
• Take initiative to address potential issues with equipment availability or vendor performance.
  
  

Learning And Development

• Gain familiarity with IT equipment, including hardware, software, and peripherals, to enhance decision-making in procurement and management.
• Understand the department’s workflows and operational needs to better support IT initiatives.
• Collaborate with team members to anticipate and prepare for equipment and operational needs.
  
  

Skills And Qualifications

• Strong organizational and time-management skills with keen attention to detail.
• Proficiency in data entry and spreadsheet management (e.g., Microsoft Excel or Google Sheets).
• Ability to research and evaluate products and services effectively.
• Excellent communication skills for collaborating with vendors, colleagues, and leadership.
• Problem-solving mindset with the ability to take initiative and work independently.
• Willingness to learn IT systems and workflows over time.
  
  

Preferred Qualifications

• Experience in inventory management, procurement, or administrative roles.
• Familiarity with IT equipment and technology is a plus but not required (training will be provided).
• Previous experience with vendor management or contract administration.
• Basic understanding of ticketing systems or IT operations is advantageous.
  
  

What We Offer

• A dynamic role that combines inventory and procurement management with opportunities to develop IT skills.
• Hands-on training and mentorship to support your growth.
• A collaborative work environment that values initiative and innovation.
• Opportunities for career advancement within the IT Department.