Engagement Specialist- iSchool Virtual Academy

Position Summary:

The Engagement Specialist is responsible for engaging and supporting prospective students and families throughout the enrollment process at iSchool Virtual Academy. This role focuses on increasing enrollment, fostering relationships, and ensuring a seamless enrollment experience.The Engagement Specialist plays a critical role in obtaining records from parents, guardians and school districts to ensure 100% compliance. Additional support is provided to parents, students and guardians, post enrollment to fulfill requests and process documents for leadership, the district and families.

Qualifications:

Education/Certification: 

• Accredited Senior High School Diploma or General Equivalency Diploma/GED
•  Associate's or Bachelor's Degree (preferred)

Experience

• Experience with office support in a fast paced, customer based environment.

• Two years of customer service experience. (preferred)

• Two years of office experience with a focus on recordkeeping with experience in maintenance of student records in a public school environment. (preferred)

Required Knowledge, Skills, and Abilities (KSAs)

• Strong ability to develop and maintain effective working relationships with students, families, office team, teachers, administration, and outside district personnel.
• Strong customer service skills via phone, email, text, and in-person for parents, students and staff.
• Must have familiarity with a variety of computer applications, including Google Suite of products. 
• Ability to follow verbal and written instructions ensuring attention to detail.
• Ability to collect, analyze, and present data on enrollment.
• Ability to manage multiple priorities effectively, while prioritizing tasks daily.
• A solid work ethic and the ability to work independently in an in-person or remote setting.
• Flexibility to work evenings and weekends to meet the demands of the department.
• Bilingual proficiency. (preferred)

Responsibilities and Duties:

• Process new applications submitted through the SIS to ensure data is formatted correctly to prevent errors within the system.
• Send bulk messaging to interested families to offer support through the enrollment process. 
• Guide families through the enrollment process and secure the required documents as needed for enrollment
• Build relationships with school staff, leadership and parents to enhance the enrollment experience.
• Report system and enrollment issues to leadership in order to resolve them in a timely manner.
• Request records for newly enrolled students via the Texas Records Exchange system and share records of withdrawn students with requesting districts.
• Enter immunization records for students and ensure that all immunizations are up to date in order to maintain compliance with the TEA.
• Review student progress and activity to fulfill requests for VOE, Social Security, and the Attorney General.
• Gather documentation for students who have left iSVA and do not show as enrolled at another Texas Public School.
• Provide a positive customer service experience to parents and students by responding to all communication in a timely manner.
• Make phone calls, text and send email communication to families throughout the enrollment process to ensure that they are well informed of any updates.
• Ability to listen to parent complaints, take detailed notes and provide a solution.
• Attend team meetings and provide feedback and ideas to enhance the enrollment experience.
• Attend training sessions to understand processes and procedures within iSVA.
• Some travel required in order to support STAAR testing for iSVA students.
• Other  duties as assigned.

Equipment Used:

All equipment required to perform jobs duties and tasks previously described. 

Physical / Environmental Factors:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsive Education Solutions considers applicants for all positions without regards to race, color, national origin, age, religion, sex, marital status, veteran or military status, disability, or any other legally protected status. Being authorized to work in the U.S. is a precondition of employment. ResponsiveEd is an Equal Opportunity Employer.

Salary : $18 - $21