What are the responsibilities and job description for the Equipment Sales Associate position at ISCO Industries?
At ISCO, we put high value on appreciation and respect, and provide you with an opportunity to really make a difference. ISCO is a family owned and operated company born and raised in Louisville, KY that is focused on our team members’ growth. ISCO offers a standard benefits package of medical/dental/vision, and a 401k! ISCO Industries is an end-to-end piping solutions provider that specializes in HDPE, working with leading edge technology that makes us a market leader.
Key responsibilities include:
- Primary support for inside sales / projects team and customer point of contact for execution on all key equipment projects as defined by the Equipment Directors
- Utilizes the Rental Dashboard to follow up on New, Used and Rental quotes
- Supports the sales team in equipment proposals for bid opportunities
- Assist Equipment Director with problem solving and mitigation as necessary, including communication with sales team and customer to facilitate desired outcome
- Management and oversight of all rental credits submitted to the department. Review all credit requests and implement containment action and/or best practices as necessary to reduce similar credits in the future.
- Key project logistics: primary point of contact for adding/ returning equipment, managing the tracking for all machines and accessories, tracking service intervals
- Assist Equipment Director with on boarding, training and development of new Rental team members
- Missing accessory management for key equipment projects: Actively engages customers with missing accessories, tracks and resolves in a timely manner. Coordinate all billing related to missing accessories.
Additional responsibilities include:
- Communicate and collaborate with the yard (warehouses) and sales team to ensure best customer experience through a variety of actions including:
- Using prior experience, extract information from sales team by asking thoughtful questions. Follow-up on incomplete or ambiguous information until order can be fully and accurately executed.
- Handling abnormal requests accurately and effectively, answering any questions.
- Proactively communicate best method to handle exceptions and deviations from the norm.
- Discuss recurring issues and collaborate with rental team and Manager to innovate and develop long term solutions.
- Manage expectation between sales team and warehouses. Empathize with needs of sales team without overcommitting yards. Balance competing interests between multiple stakeholders.
- Pro-actively meet with inside and outside sales team to develop strategies to increase efficiency in order execution and clarify procedures as needed
- Coach Less experienced team members on best system practices
- Cross train in other rental positions to assist during absences
Minimum Qualifications for Consideration
- Education: Associate (Two year) college/technical school degree in sales, marketing, business or closely related field
- Experience: A minimum of 2 years experience in the customer service environment and skilled at organization, communication and process management is preferred
- Skills: Position requires knowledge of features, benefits and use/application of broad range of company products
Preferred Behaviors
- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Enthusiastic: Shows intense and eager enjoyment and interest
Preferred Motivations
- Self-Starter: Inspired to perform without outside help
- Peer Recognition: Inspired to perform well by the praise of coworkers
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Goal Completion: Inspired to perform well by the completion of tasks
