What are the responsibilities and job description for the Account Manager position at ISG?
Responsibilities :
Build and maintain strong relationships with clients and external partners / suppliers
Develop and maintain project schedules
Manage project budgets to ensure profitability
Plan and coordinate internal and external resources needed for successful project completion under tight, concurrent deadlines
Manage workflow of research processes relating to data collection to client and internal specifications, including :
o Qualitative projects : Recruitment briefings, sample management, recruiting, confirmations, study participation, quality assurance
o Quantitative projects : Briefings, sample management, questionnaire design, programming, program testing, quality assurance / data processing, open-end response coding, tabulations, data checking
Keep clients updated on project status
Identify problems and work with the team to resolve issues and continually improve project performance
Manage external partners
Write bids and proposals for existing and prospective clients to help secure new projects
Job Requirements :
B.A. and / or M.A. in a field with research, business or marketing communications emphasis preferred
Strong understanding of research principles and practices
Proficiency in MS Office (Word, Excel and PowerPoint) and an aptitude to quickly learn web-based survey tools, and project management software
Professional experience in market research is preferred
Ability to work independently and to manage multiple projects under firm deadlines
Excellent time management skills with the ability to prioritize tasks effectively in a fast-paced environment
Excellent communication skills written and verbal
Strong interpersonal skills with the ability to collaborate effectively in a team environment
Strong critical thinking and problem-solving skills
Perks & Work Environment :
Central location, near public transit and ample free parking
Possible hybrid working arrangement after role proficiency established
Opportunity to work on a small, collaborative team with a direct impact on projects and client relationships
- Benefits : Medical, Dental and 401k offered
