What are the responsibilities and job description for the Client Success Manager - (Dallas) position at ISHIR?
Job Role : Client Success Manager
Job Type - Full-Time
Location - Dallas
Profile Summary
We are seeking a Dallas based, dedicated and results-driven Client Success Manager to join our dynamic team. In this role, you will be responsible for fostering strong relationships with our clients, ensuring their satisfaction, and driving the growth of our business. If you are a client-focused professional with a passion for IT software services and a desire to drive client success, we encourage you to apply for this exciting opportunity.
Responsibilities
Client Relationship Management
- Build and maintain strong relationships with clients
- Account Penetration : Penetrate into existing accounts by connecting to 3 people at the same level as our point of contact and 3 people higher in the organization hierarchy
- Understand client needs, goals, and challenges and consult them the right solution.
- Proactively communicate with clients to ensure their expectations are met or exceeded.
- Act as an escalation and ensure all issues are resolved with complete client satisfaction by working closely with internal teams.
Account Management
Account Growth and Retention
Marketing Support
Qualifications :
ABOUT ISHIR
ISHIR is a digital innovation and enterprise AI services provider. We work with startups and enterprises to shape the future through accelerated innovation, deep technical expertise, access to global digital talent and a passion for complex problem-solving. With our help, our clients overcome their most difficult digital challenges leveraging AI.
We are not just consultants, we are partners in our clients' success, assisting them with re(gaining) competitive edge by identifying opportunities for differentiation, industry disruption, scalable innovation, and go-to-market strategies that deliver successful outcomes.
At ISHIR, we help bold businesses accelerate innovation through Talent, Speed-to-Market, and AI. We help make an impact by solving real problems using innovation, improved customer experiences and the right technologies.
As an ISHIR employee, you will get the advanced training you need to be successful, and the opportunity to apply it. You must be passionate about technology, crave responsibility, and be eager to apply your knowledge to real business solutions for our startup and enterprise customers. These are the qualities of a person destined for success at ISHIR.
ISHIR attracts a special type of individual—someone who is proactive, thrives on challenges, feeds off success, and looks at moving targets not as obstacles but as opportunities. ISHIR is an exciting place to work. It is imbued with an entrepreneurial spirit and promotes self-reliance, open communication, and collaboration.
