What are the responsibilities and job description for the GDOT GIS IT Support Specialist position at Ishmee Inc?
Position : Help Desk
Location : Atlanta GA
Duration : 12 Months
Work : Onsite
Interview : Web
Responsibilities :
Acts as 1st line / tier of GIS technical support for GDOT
Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications
Provides excellent customer service followup and followthrough to address customer concerns or needs; acts as a customer liaison
Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions consults with Esri support as needed
Instructs customers in using Esri ArcGIS solutions and supported applications enables customers to be more productive with GIS
Assists team with GIS upgrades projects and provides oncall supports needed
Develops updates or maintains system / technical documentation as needed
Develops GDOT GIS User Group resources and assists in training material creation
Skill
Bachelors degree in related field from accredited college or university
Knowledge and experience with Esri ArcGIS Desktop (ArcMap / ArcGIS Pro)
Graduate GIS Certificate URISA GISP Esri ArcGIS Certification or other related GIS
Experience with ArcGIS Online or ArcGIS mobile applications
Experience working with Esri geodatabases (e.g. mapping editing analysis) or any other GIS data development / management experience
Passion to provide excellent customer service and build effective customer relationships
Excellent communication interpersonal collaboration and teamwork skills
Best Regards
Nancy
Lead Recruiter
Ishmee Inc.
