What are the responsibilities and job description for the Tech Support Specialist position at Ishmee Inc?
Title : Tech Support Specialist
Location : Edison NJ (Occasional travel to other properties in NJ)
Duration : 12 Months
Interview : Web / Face to Face
Work : Onsite
Job description
We are looking for a Tech Support Specialist to be responsible and accountable for the smooth running of our computer / digital systems within the limits of requirements specifications costs and timelines. You will supervise the implementation and maintenance of our clients computing needs. The successful candidate will have improved skills proven professional experience and a detailed knowledge of the industrys best practice processes.
Responsibilities
Manage information technology and computer systems in our hotel properties and corporate office
Provide timely tech support when IT issues arise 24 / 7
Plan organize control and evaluate IT and electronic data operations
Provide training to property employees by recruiting training and coaching
Design develop implement and coordinate systems policies and procedures
Ensure security of data network access and backup systems
Act in alignment with user needs and system functionality to contribute to organizational policy
Identify problematic areas and implement strategic solutions in time
Audit systems and assess their outcomes
Preserve assets information security and control structures
Participate in IT budget and ensure cost effectiveness
Skills
Proven working experience as a tech support specialist or relevant experience
Excellent knowledge of technical management information analysis and of computer hardware / software systems
Expertise in data centre management and data governance
Handson experience with computer networks network administration and network installation
Ability to manage personnel
BS or Associate in Computer Science MIS or similar field
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