What are the responsibilities and job description for the Help Desk Specialist (1st Shift) - Remote/Hybrid position at ISHPI Information Technology?
Help Desk Specialist (1st Shift) - Remote / Hybrid
Job Locations
US-MO-Saint Louis
2024-1746
Category
C5ISR Eng &Tech
Type
Regular Full-Time
Overview
ISHPI is currently seeking a Help Desk Specialist (1st shift) to join our team of qualified, diverse individuals serving the United States Coast Guard IMS program in St. Louis, MO. Qualified applicants will provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment. Applicants will work through a modernization and consolidation of the operational environment under a common technology framework to better support the services provided to the United States Coast Guard.
Responsibilities
Provide tier 1 Remote Support, Desktop Support and Field Technician Support.
- Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems.
- Utilize Role Based Access Control (RBAC) to determine an end user's authorized network access.
- Coordinate Hardware delivery, maintenance, installations, and upgrades
- Performed software installations and remediation to ensure application reliability
- Responsible for account management (password reset, account maintenance)
- Create email accounts, change status in Active Directory
- Monitor, manage, and secure employees' mobile device
- User support for network and desktop hardware and software complication and training
- Diagnose IT and network problems, and recommend and / or implement solutions
- Implemented Virtual Desktop infrastructure allowing virtual desktop management
Qualifications
Preferred Qualifications :
Security Clearance : Requires U.S. Citizenship and must have an active government security clearance. Interims and Public trust clearances do not qualify.
Pay Rate :
The hourly rate range for this role is $15.83 to $17.55 per hour, depending on shift.
Ishpi Information Technologies, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran."
Expression of Interest : By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified, you may be contacted for this and future openings.
Salary : $16 - $18
