Customer Success Manager (Hybrid)

IsI is seeking a motivated Customer Success Manager (CSM) who can build strong client relationships, deliver value through our Microsoft-centered solutions, and drive client satisfaction across our growing base of defense-sector and regulated industry clients. This role is critical to ensuring a smooth client journey, successful service delivery, and continued client success aligned with compliance goals. 
  

Duties/Responsibilities

• Act as the primary point of contact for assigned clients, fostering long-term trusted relationships. 
• Conduct Business Reviews with client stakeholders, including technical leads and executives. 
• Advise clients on Microsoft 365 licensing, basic Azure opportunities, and service improvements. 
• Monitor client ticket activity and coordinate with technical teams for issue resolution. 
• Help clients align IT initiatives with compliance frameworks (e.g., NIST 800-171, CMMC 2.0). 
• Proactively identify client needs and support growth opportunities. 
• Advocate internally for client needs and communicate updates clearly and professionally. 

Qualifications:

• As part of your work at ISI, you will potentially have access to sensitive information from the federal government.  Pursuant to applicable regulations, ISI requires that all candidates for this role present proof of U.S. citizenship before hire
• 2–4 years in a Customer Success, Account Management, or Technical Client-Facing role. 
• Strong working knowledge of Microsoft 365 solutions (licensing, administration basics). 
• Excellent communication skills — confident with both technical users and executive leadership. 
• Experience in an MSP, MSSP, or IT consulting environment preferred. 

Preferred Qualifications:

• Familiarity with CMMC 2.0, NIST 800-171, and cybersecurity compliance environments. 
• Microsoft certifications (e.g., MS-900, AZ-900) are a plus. 
• Experience supporting clients in regulated industries (defense, government contracting). 

What we offer

• The salary range for this role is $80,000-$90,000, commensurate with experience. 
• Opportunity for Hybrid work
• A competitive salary and benefits package
• A casual, friendly, and relaxed work environment
• Professional growth encouragement and support

Industrial Security Integrators, LLC (“IsI”) is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.

IsI Enterprises does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless IsI has an active agreement in place with the recruiter and such a request has been made by the IsI hiring team and such candidate was submitted to the IsI hiring team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to IsI in violation of this policy may be used by IsI without obligation to pay any fees of any kind to the recruiter.

Salary : $65,000 - $75,000