What are the responsibilities and job description for the Banquet Manager position at Isla Bella Beach Resort?
Managing Banquet Operations
· Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
· Applies knowledge of all laws, as they relate to an event.
· Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
· Adheres to and reinforces all standards, policies, and procedures.
· Maintains established sanitation levels.
· Manages departmental inventories and maintains equipment.
· Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
· Schedules banquet service staff to forecast and service standards, while maximizing profits.
· Assists team in developing lasting relationships with groups to retain business and increase growth.
Participating in and Leading Banquet Teams
· Sets goals and delegates tasks to improve departmental performance.
· Conducts monthly department meetings with the Banquet team.
· Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
· Acts as a liaison to the kitchen staff.
· Leads shifts and actively participates in the servicing of events.
Ensuring and Providing Exceptional Customer Service
· Sets a positive example for guest relations.
· Interacts with guests to obtain feedback on product quality and service levels.
· Responds to and handles guest problems and complaints.
· Empowers employees to provide excellent customer service.
· Ensures employees understand expectations and parameters.
· Strives to improve service performance.
· Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
· Reviews comment cards and guest satisfaction results with employees.
Education and Experience
· High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
