What are the responsibilities and job description for the Customer Service Agent position at Island Air Express?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support.
Responsibilities
- Checking-in & booking passengers.
- Checking-in & booking/transferring air cargo.
- Escorting passengers to and from aircraft.
- Maintain a clean and well-organized work environment.
Skills
- Must have an upbeat, outgoing attitude and willingness to accommodate all Island Air Express customers in a pleasant and friendly manner.
- Be a team player always willing to assist co-workers.
- Able to life 50lbs from ground level.
- Basic computer skills.
- No felony convictions.
- Able to work four 10-hour days or five 8-hour days.
Year-Round Benefits
- Health Insurance
- 401K Savings Plan with Company Match
- Comp travel on Island Air Express and Alaska Seaplanes - employee and immediate family
- Alaska Airlines travel pass benefits - employee and immediate family
Compensation
- Starting hourly wage: $18.00
- Opportunities to advance
- Annual incentives based on performance
Join us in delivering outstanding service to our clients while growing your career in a supportive environment!
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Ketchikan, AK 99901 (Preferred)
Ability to Relocate:
- Ketchikan, AK 99901: Relocate before starting work (Required)
Work Location: In person
Salary : $18