What are the responsibilities and job description for the MSR position at Island Federal Credit Union?
JOB DESCRIPTION
Job Title: | Member Service Representative/Member Service Representative Float | Grade: |
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Reports To: | Branch Manager | Salary: |
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Department: | Branch Administration | FLSA Classification: | Non-Exempt |
Job Class: | Clerical | EEO Job Category: | Administrative Support |
SUMMARY:
Provide solutions to Members’ financial needs by suggesting credit union products and services utilizing Island Federal Credit Union’s preferred way of selling, handling problems and inquiries, and performing transactions with accuracy and little supervision in a positive and professional manner. Maintain a thorough knowledge of all credit union services and be available to assist as needed in other areas.
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ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Evaluate new and existing Member’s accounts, services, and credit report. Identify and cross sell credit union services, deposit, and loans products, which provide solutions to the Members’ needs and improve their financial well-being utilizing Island’s preferred way of selling.
- Obtain required documentation to process Member loans and input loan applications in XP2.
- Obtain required documentation to process and open new membership accounts and/or services.
- Process requests for stop payments, share draft copies, wire transfers, certificate changes, statement copies, credit card applications, check orders, resolve Member bill pay issues, address changes, loan questions, etc.
- Respond to Member’s requests via phone or mail regarding credit union products, services, and fees.
- Interact with Members to resolve inquiries, problems, and complaints.
- Perform non-monetary transactions such as deposits, loan payments, transfers, and check withdrawals for Members via phone or in person.
- Keep up to date on all new and existing electronic services offered by the credit union. Explain and educate the electronic services to Members.
- Adhere to all security procedures as well as all credit union policies and procedures.
- Complete and pass all required BSA Training.
- Cover reception desk in absence of the receptionist.
- Maintain inventory and required audits for safety deposit boxes.
- Perform Notary Public duties.
- Obtain required documentation and perform Signature Guarantees following all proper policies and procedures.
- Accommodate flexible work schedule to meet branch needs, including evenings and weekends.
- Assist at Teller platform during peak periods.
- Reporting to various in-county (Nassau or Suffolk) locations required and as directed by Management.
- Perform other duties as assigned by management.
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REQUIREMENTS:
- High school graduate or equivalent.
- Prior Sales experience.
- Teller experience required.
- Must possess good communication, supervisory, and organizational skills.
- Complete registration with NMLS within 30 days.
- Complete Signature Guarantee training within 30 days.
- Obtain Lending Authority within 180 days.
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COMPENTENCIES:
- Excellent written and oral communication skills
- Excellent organizational skills
- Ability to prioritize, pay close attention to detail, and coordinate various activities simultaneously.
- Ability to communicate with co-workers, management, and business contacts in a courteous and professional manner.
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2. Knowledge of all rules, regulations, guidelines, and procedures associated with position.
3. Knowledge of and ability to perform all the duties of Teller.
4. Possess general knowledge of BSA rules and regulations. Complete BSA Training.
5. Complete Signature Guarantee training.
6. Notary Public license.
7. Registered with the National Mortgage Licensing System(NMLS).
8. Strong attention to detail and coordinate various activities simultaneously.
9. Ability to learn new products and services.
10. Ability to communicate with members, co-workers, and business contacts in a courteous and professional manner.
11. Ability to cross-sell credit union products and services.
12. Ability to write, type and operate standard office equipment and tools, such as personal computer, postage machine, fax machine, telephones, photocopier, typewriter.
13. Ability to work with minimal supervision.
14. Ability to maintain strict confidentiality.
15. Ability to see well enough to read reports and use computer.
16. Ability to hear well enough to communicate on the phone.
17. Ability to sit, stand, walk, bend, lift, push, pull and carry. Lifting/Pulling/Carrying may incur up to 30-50 pounds on an occasional basis.
18. Driving may be required for occasional travel between Island Federal’s branches.
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EDUCATION AND EXPERIENCE FOR MEMBER SERVICE REPRESENTATIVE I:
1. High school graduate or equivalent.
2. Prior sales experience.
3. Teller experience required.
4. Must possess good communication and organizational skills.
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REQUIREMENTS FOR MEMBER SERVICE REPRESENTATIVE I:
1. Complete registration with NMLS within 30 days
2. Complete Signature guarantee training within 30 days
3. Obtain Notary Public within 90 days.
4. Obtain Lending Authority within 180 days.
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