Housekeeping Supervisor

Job Purpose: 

The Housekeeping Supervisor is responsible for ensuring the operation of the Housekeeping Department operates in an efficient manner providing all guests with quality service and a clean and safe environment throughout their stay, while effectively leading department staff, and maximizing service levels.  

  ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Must, always, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.  

• Regular attendance is required in compliance with Island House standards, as required by scheduling, which will vary according to the needs of the hotel.  

• Maintain high standards of personal appearance and grooming, which include a clean, pressed uniform and correct nametag when working.  

• Always comply with Island House standards and regulations to encourage safe and efficient hotel operations, leading by example.   

• Will inspect the work and performance of other room attendants & housepersons.  Will provide overall guidance and feedback to ensure work activities are properly completed and will communicate to management any additional concerns that need to be addressed.   

• As needed, input work orders into Alice to assist with the overall upkeep of the building and furniture.   

• Respond to requests from guests, supervisors or management in a timely and efficient manner.  

• Responsible for cleaning rooms and performing the job of a room attendant or houseperson, as needed.   

• Assist management with reviews, training, and development of staff to achieve hotel service quality standards.  

• Assist management with the overall team culture & motivation of the department.    

• Assist with holding the team accountable for the overall organization & cleanliness of the hotel, including storage & non-guest-facing spaces.   

• Assist with enforcing & holding the team accountable for hotel standards, rules & policies.   

• Will provide direction, instructions and will make decisions to ensure a smooth operation of department functions.   

• Must be able to convey information and ideas clearly, both oral and written.  

• Must have the ability to lead, provide direction and guidance to staff, other department peers and or as needed to provide information about department performance, needs, etc.   

• Must be able to effectively address concerns with department staff, including anticipating, preventing, identifying and solving problems as necessary.   

• Must be able to prioritize departmental functions and assign work to department staff to meet due dates and deadlines.   

• Must be able to collaborate with other department leaders to ultimately achieve one common goal.   

• Must be able to multi-task and plan work for the day, week and month for self and others.  

• Ability to lead, train, and supervise the work of department staff, assist with scheduling, employee guidance and direction. Will ensure staff is properly trained and aware of hotel standards.    

• Will ensure housekeeping staff is educated and follows proper safety & cleaning standards.   

• Will support other operational needs to ensure adequate supplies and materials are in stock and the department is operating according to budget.   

• Conduct monthly linen inventory.  

• Attend mandatory safety and other training meetings as required.   

• Conduct and participate in quality and safety committee meetings.  

• Responsible for the safety of the department and the building.  

• Perform all other duties as assigned.  

  REQUIREMENTS:  

Education & Experience:  

• High school diploma or equivalent experience in lieu of.   

• Minimum of 4 years’ experience in hotels and full understanding of housekeeping overall department functions.  

• Supervisory experience    

• Bilingual preferred  

  Physical Demands:  

• Flexible Schedule – ability to work long hours, weekends, holidays.  

• Ability to stand for long periods of time, often the entire shift.   

• Ability to move quickly about the property to the various departments.   

• Must work well in highly stressful situations to effectively lead and provide guidance to guests and employees.   

• Must be able to lift, bend, and carry up to 20 lbs.   

  Required Competencies:  

• Proficient in various computer systems to include Microsoft products, Outlook and other industry-related systems.  

• Must be able to lead by example and follow Island House standards and policies.   

• Must be able to convey information and ideas clearly, both oral and written.  

• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests and ensure a successful resolution.   

 Direct Reports: 

Room Attendants/Housekeeping Staff 

Main Street Hospitality Values: We work hard to make Main Street a place where team members feel valued and respected at work, with clear opportunities for growth and development. We are always looking for new team members who embody our values. 

• We are kind to one another 
• We embrace change 
• We invest in community 
• We act with integrity 
• We take responsibility for our actions 

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed.  I accept responsibility for knowing the modifications and/or changes in the job description.  I can perform the essential functions of this job as listed above, with or without reasonable accommodation.