What are the responsibilities and job description for the Spa Reception Attendant position at Island Spa & Sauna?
Welcome to Island Spa & Sauna, your serene Korean oasis in Edison, NJ. Since 2015, our team of 150 dedicated employees has crafted a haven where stress melts away, offering massages, sauna rooms, and more for your relaxation. Founded in 2011 by a passionate team, we've grown into a family-oriented space focused on creativity, exceptional service, and treating guests like family. Upholding Korean jjimjilbang culture, we provide a stress-free escape. Island Spa & Sauna is dedicated to providing a space that's home away from home. Join us in shaping our industry and sharing our values.
Description
Job Summary
- Manage the day-to-day responsibilities associated with accommodating guest’s spa service needs. Responsible for the Massage, VIP Treatment and Skin Care reception area.
General Accountabilities
- Greet and direct guests to therapy and service rooms.
- Review guest intake forms before services and require guests to complete forms as needed.
- Relay pertinent guest information and requests to therapists before services.
- Perform occasional facility walkthroughs during downtime.
- Schedule, cancel, and confirm reservations.
- Locate guests that are checked in but have not arrived for their appointment.
- Keep track of services on Booker and record them on the turning sheet to ensure fair distribution between therapists.
- Make courtesy calls to guests that have not checked in a half an hour before their appointment.
- Send early text reminders to guests regarding their appointment on the day of their appointment.
- Keep record of occupied and unoccupied service rooms.
- Accurately record guest assigned bracelet numbers on the turning sheet for payment at the end of their stay.
- Adhere to the uniform policy and maintain a high standard of appearance, professionalism, and personal hygiene.
- Develop and maintain a positive work environment with others.
- Utilize Customer Relationship Management (CRM) software to address and record guest suggestions, complaints, concerns, and comments.
- Complete daily opening and closing procedures and checklists.
- Handle guest complaints or concerns within scope of authority and seek help from a Floor Manager if needed.
- Uphold and enforce Island Spa rules and regulations.
- Be available and respond to inquiries and requests from guests pertaining to spa services, facility accommodations, and Island Spa policies and procedures.
- Stay in constant communication with other departments and staff on Slack.
- Communicate with floor employees using a radio while applying Island Spa radio etiquette.
- Hold full understanding of services, special promotions, and packages offered by Island Spa.
- Drive sales for products and services offered by Island Spa.
- Comply with quality assurance standards and expectations.
- Maintain a neat, tidy, and sanitary work area in accordance with Island Spa Health and Safety standards.
- Attend quarterly department meetings outside of Island Spa operation hours.
- Be able to work flexible hours, varied shifts and days, including holidays and weekends.
- Adhere to the scheduling policy.
Job Qualifications
- Minimum Education: High School Diploma or equivalent.
- Minimum Experience: Some previous work-related experience in customer service.
Skills
- Ability to use computers
- Ability to troubleshoot Spa equipment(showers, tubs, pools etc.)
- Ability to operate spa software
- Audio/visual aid (television, radio, ipod, etc. when applicable)
- Must possess excellent written and verbal communication skills
- Must possess excellent interpersonal skills
Salary
$15.5 - $15.5 per hour
Salary : $16
