Heavy Equipment service writer

A "heavy duty mechanic service advisor" is a customer service professional who works at a truck repair shop, primarily responsible for interacting with customers regarding the service and repair needs of their heavy-duty vehicles, including taking detailed information about vehicle issues, providing accurate repair estimates, scheduling appointments, and communicating with the mechanics to ensure timely completion of repairs while maintaining a high level of customer satisfaction; essentially acting as the liaison between the customer and the heavy duty mechanics.

Key responsibilities of a heavy-duty mechanic service advisor:

• Customer interaction:

Greet customers upon arrival, listen to their concerns about their truck, and gather detailed information about vehicle symptoms and service history.

• Vehicle inspection:

Conduct basic visual inspections of the truck to identify potential problems and confirm customer concerns.

• Estimate creation:

Generate accurate repair estimates, including parts and labor costs, based on the vehicle inspection and customer needs.

• Repair order creation:

Prepare detailed repair orders for the mechanics, outlining the necessary work, parts required, and estimated completion time.

• Communication with mechanics:

Clearly communicate repair details to the technicians, ensuring they understand the required work and any specific customer instructions.

• Progress updates:

Keep customers informed about the status of their truck repairs throughout the process.

• Parts ordering:

Order necessary parts for repairs, coordinating with the parts department to ensure timely availability.

• Customer follow-up:

Contact customers after repairs are completed to confirm satisfaction and address any concerns.

• Maintenance recommendations:

Advise customers on routine maintenance schedules to prevent future issues and maximize vehicle uptime.

Required skills and knowledge:

• Technical knowledge:

Understanding of heavy-duty truck systems, including engines, transmissions, brakes, electrical systems, and chassis components.

• Customer service skills:

Excellent communication and interpersonal skills to build rapport with customers and handle inquiries effectively.

• Salesmanship:

Ability to explain repair needs clearly and recommend additional services when appropriate.

• Computer proficiency:

Familiarity with repair order systems, parts databases, and other relevant software.

• Problem-solving skills:

Ability to diagnose potential issues based on customer descriptions and visual inspections.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 12 hour shift
• 8 hour shift

Work Days:

• Weekends as needed

Ability to Commute:

• Waianae, HI (Required)

Ability to Relocate:

• Waianae, HI: Relocate before starting work (Required)

Work Location: In person