What are the responsibilities and job description for the ISMG - Information Security Media Group is hiring: Community Engagement Manager position at ISMG - Information Security Media Group?

About Us

Collaboration, Intelligence, and Leadership

CyberEdBoard is the premier member's-only community of executives & thought leaders in the fields of information security, cybersecurity, and information technology. Members have access to a robust platform of resources that promote peer-to-peer networking & knowledge-sharing, executive-level education, & professional growth.

Executive members use the CyberEdBoard engagement platform to further enhance their professional brands, create & exchange member-exclusive resources, obtain accredited education & content, contribute in the executive mentor marketplace, & seamlessly connect with senior security peers & experts around the world.

The Opportunity

We are seeking a Community Engagement Manager who will lead the execution of CyberEdBoard's membership engagement strategy leveraging a customer service focus paired with a research & analytical mindset to develop models for understanding CyberEdBoard's community.

In this role, you will work closely with staff across the organization to help strategize new & exciting ways to keep the community actively engaged through the CyberEdBoard website, app, social media, & community platform while fostering viable relationships to help identify & explore opportunities to maximize sustainability & engagement for optimal performance.

The goal is to engage with executive members to catalyze impact & to assess the effectiveness of distribution for both online & offline engagement efforts. Based on the insight gleaned from analyzing the behavior, needs, & networks of CyberEdBoard's digital community, the Community Engagement Manager will help fortify & grow the community with the ultimate goal of elevation & sustainability.

Responsibilities

Developing & executing on membership engagement strategy, programs, & activities
Identifying collaborative opportunities that keeps members returning to our CyberEdBoard app to ensure members of the community are actively engaged
Daily moderation in the CyberEdBoard app to promote consistent engagement
Conducting annual reviews with members & other data collection methods to measure satisfaction & ensure CyberEdBoard provides customized value
Collaborating with marketing to develop promotional campaign plans for target audiences, informed by analysis, for key initiatives
Serving as a primary point of contact for CyberEdBoard members, providing white glove customer service & support, responding to their questions, concerns, & complaints in a timely manner
Managing & facilitating members-only working groups
Designing & executing content for CyberEdBoard Talks
Acting as a liaison between CyberEdBoard members & ISMG events & editorial staff

Required Experience

Bachelor's Degree or higher in PR, Communication, Marketing, or other related areas.

3 years of experience with membership / community engagement or in a client relations / customer success capacity

Experience engaging with external customers / community members (ideally senior to C-suite level executives)

Experience developing & executing creative strategies to increase engagement & retention such as content, events, webinars, etc. (ideally in a revenue retention capacity)

Experience in quantitative & qualitative research methods, including survey creation

Ability to synthesize extensive research & data into clear written & oral presentations

Project Management experience and / or a strong understanding of processes, methods, & skills needed to deliver project goals within scope, time, & budget constraints

Excellent communication / relationship skills & customer service orientation

Experience with / knowledge of IT / cybersecurity is not required but highly preferred.

Experience with paid membership offerings is not required but highly preferred.

Self-starter who thrives in a fast paced, dynamic start-up environment with an outstanding ability to multitask & manage multiple projects simultaneously

Must be an independent thinker with a solution oriented mindset

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ISMG - Information Security Media Group is hiring: Community Engagement Manager

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