What are the responsibilities and job description for the Contact Center Knowledge Manager position at ISN Corporation?
Job Description
ISN is seeking a dynamic and experienced Knowledge Manager for a large, high-volume government omni channel contact center. This successful person will be responsible for developing, implementing, and managing knowledge management strategies and systems to enhance the efficiency and effectiveness of the organization. The Knowledge Manager will ensure that critical information and knowledge are captured, organized, and accessible to employees, fostering an environment of continuous learning and improvement.
Qualifications
- Technical writing, data analysis and strategic planning skills.
- Adaptability to changing circumstances, as well as a proactive approach to overcoming potential blockers and mitigating risks.
Experience :
Education :
Bachelor's degree in Knowledge Management, Information Systems, or related field.
Additional Information
ISN Corporation is an Equal Opportunity Employer
ISN Corporation is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.
ISN Corporation is a Drug-Free Workplace. Candidates are required to pass a pre-employment background investigation before beginning employment.
