What are the responsibilities and job description for the Associate Software Developer (DevSupport) position at ISN?
Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
The Position: The Associate Software Developer - DevSupport position is responsible for supporting the ISNetworld application. As a member of ISN’s Product team, you will be exposed to managing tickets, using SQL to identify root causes of issues and troubleshoot as needed.
Who should apply?
ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The Position: The Associate Software Developer - DevSupport position is responsible for supporting the ISNetworld application. As a member of ISN’s Product team, you will be exposed to managing tickets, using SQL to identify root causes of issues and troubleshoot as needed.
Who should apply?
- Bachelor’s degree from an accredited university
- Knowledge of T-SQL; writing queries, stored procedures, and functions
- Working knowledge of web development (ASP.NET web forms, MVC, C# or VB.NET a plus)
- Basic knowledge of performance tuning, query optimization, indexes
- Excellent verbal and written communication skills
- A passion for customer service
- Ability to work well in a fast-paced environment
- Solid analytical and problem-solving ability
- Handle service requests from internal and external users in an efficient and timely manner
- Create queries on large data sets
- Reverse engineer existing SQL code, data flow and logic
- Import and export data on Production databases
- Troubleshoot the application to identify root causes of system behavior
- Analyze query performance and identify improvement areas
- Be able to work with development, QA, business teams and at times directly with customers
- Strive to provide the best service to all customers in every situation
- Employees must be within a commutable distance to the Dallas, TX office. Relocation is required for candidates not already local to the DFW area.
- In-office attendance up to two times per week for the first 90 days of employment.
- After 90 days completion, you will have an option to work remotely with at least 1 in-person engagement required monthly (team collaboration day, ISN events, team events, performance reviews, etc.).
- 100% company-paid monthly insurance premiums for employees and dependents
- Medical, Dental, Vision, and Life Insurance
- Employee assistance program
- 4% retirement matching
- Long-Term & Short-Term Disability Coverage
- Paid time off
- 0-1 year – 15 day (pro-rated first year)
- 1-5 years – 20 days
- 5-10 years – 25 days
- 10 years – 30 days
- Holidays – 13 paid holidays
- Monthly cell phone reimbursement
- Complimentary parking space or monthly reimbursement for DART public transportation
- Team-building activities and events, including quarterly kick-off meetings and community volunteer day
- Matching charitable gift program
- Professional development & training opportunities
- Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
- Business casual, jeans allowed
- All benefits are subject to change with notice to the employee
ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
