What are the responsibilities and job description for the Service Delivery Director (East Coast) position at iSoftStone?
Description
iSoftStone, Inc. is seeking a Service Delivery Director (East Coast) to join our Team! Remote Opportunity - East Coast - NY, NJ, CT Summary : This role operates remotely within the Eastern Standard Time (EST) zone. 2-3 times a week onsite client visits and travel are required for this position.
iSoftStone is looking for a technology leader to support several major international accounts engagements as well as the service delivery. The position is based in East coast with the development and support teams primarily in US, India, China, and Malaysia. As a key member of our retail organization, you will play a crucial role in overseeing the delivery of retail solutions, particularly focusing on the Hybris e-commerce platform . The ideal candidate will possess a deep understanding of retail operations, a proven track record of successful Hybris implementations, and strong leadership skills.
Responsibilities : Project Leadership :
- Manage 2-4 iSoftStone’ s accounts ( ~$10MM iSoftStone’ s revenue) in all dimensions of new opportunities engagement, existing projects and support maintenance.
- Maintain excellent client relationship and high satisfaction ratings.
- Lead end-to-end delivery of retail technology projects, ensuring they align with business objectives and timelines.
- Manage project teams, providing guidance and support throughout the project lifecycle.
Retail Operations :
Cross-functional Collaboration :
Vendor Management :
Quality Assurance :
Team Development :
Qualifications :
Preferred Skills :
If you are a results-driven individual with a passion for retail technology and a proven ability to lead successful Hybris implementations, we invite you to apply for this exciting opportunity. Join our team and contribute to the advancement of our retail technology capabilities. Primary Location Pay Range : $180k - $200k per yearBenefits :
Regular full-time hourly and salaried employee benefits (if scheduled to work at least 30 hours per week) : medical, dental, vision, 401k, long term disability, life insurance, holidays, PTO, floating is a global IT service and consulting companythat creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90 Fortune Global 500 us at .iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship / status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.
Salary : $180,000 - $200,000
