Senior Operations Support Analyst

Job Description

Job Description

An Investment Banking client of ours is looking to hire a Senior Technical Operations Support Analyst to join their organization. The team is responsible for first and second level support of IT infrastructure at Client including networking, Windows / Linux servers, databases, security, middleware, and cloud environments. They also provides incident management support for major incidents. Candidates must have a strong IT background with experience in network administration as well as server administration in a support and incident management capacity.

Responsibilities Include :

Working as part of a global team, troubleshoot and resolve issues within the firm's various cross-region infrastructure platforms

Collect diagnostic materials and other supporting evidence to identify the root cause of problems

Perform routine event volume and root cause analytics and remediation to drive down noise and event volumes

Assist application support and development teams in diagnosing application issues

This position focuses on network and systems administration and support

This position also had a high focus on driving automation of manual tasks, using orchestration tools and scripting

This position will have rotational coverage of Incident Management responsibilities where they will manage all major incident bridges and incidents; providing effective escalation, notifications, managing tickets, communications, and drive next steps

Develop, test and implement automated solutions using scripting and orchestration to enhance existing monitoring tooling, event handling and incident escalation

Required Skills

Must have solid critical thinking skills and be able to collect and analyze evidence from logs, monitoring and other diagnostics (such as stack traces)

Must be able to consistently apply procedures

Prior experience with server administration (Windows / Linux platforms)

Prior experience with network administration (Cisco, Juniper, Fortinet, Bluecoat, F5, etc)

Prior experience in an IT operations / support role

Knowledge or conceptual understanding of other infrastructure technologies – servers, databases, core services, storage, cloud, etc.

Ability to prioritize and effectively triage issues

Ability to effectively balance time between day-to-day support work and project-related tasks

Strong verbal and written communication skills. Ability to cope with business needs, respond to and address production situations promptly. Drive high level issues through Incident Management (ITIL best practices)

Ability to communicate and act professionally with IT staff and business clients while under strict deadlines

Ability to work in a team-oriented setting with strong interpersonal skills

Ability to deal with changing priorities and work with global teams

Desired Skills & Experience :

Bachelor's Degree in Information Systems / Computer Science or related field

Windows Server 2012 administration

Red Hat Enterprise Linux administration

Cisco certification at any level

Experience in the financial industry

Incident Management / ITIL understanding.

Scripting experience in Python / Bash