Program and Incident Manager

Job Description

Job Description

iSpot.tv competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle's hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great.

Position Overview :

We are seeking a dynamic and detail-oriented Program and Incident Manager to join our team. This dual-role position combines the technical expertise needed to manage and resolve critical incidents with the strategic skills required to lead cross-functional programs. The ideal candidate will ensure the smooth handling of incident response while driving programs that enhance operational efficiency, reduce risks, and align with business objectives.

Key Responsibilities :

Program Management

Program Planning and Execution :

• Lead the planning, execution, and delivery of cross-functional programs, ensuring alignment with business goals and timelines.
• Define program scope, objectives, and success criteria in collaboration with stakeholders.
• Manage budgets, resources, and risks associated with program delivery.

Stakeholder Collaboration :

Performance Tracking and Reporting :

Risk and Change Management :

Incident Management

Incident Response and Coordination :

Communication and Reporting :

Process Improvements :

Qualifications :

Minimum 5 years of experience in incident management and / or program management in a big-data SaaS environment

Skills and Knowledge :

Preferred Qualifications :

Target cash compensation range : $104,000 - 130,000 USD Annually

We are committed to providing competitive, market-informed compensation. The cash compensation above includes base salary, variable commission for employees in eligible roles, and annual bonus targets for eligible roles. In addition to cash compensation, all full time iSpotters are eligible to participate in iSpot's equity plan to receive stock options. Non-exempt roles will also be eligible for (pre-approved) overtime pay. Individual compensation packages are influenced by different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

For more information on total rewards package, go HERE

Hybrid & Flexible Workplace Policy

iSpot supports a hybrid and flexible workplace. Depending on location and work responsibilities, employees may be designated as full-time or part-time office-based or a fully remote employee. A hybrid work schedule indicates that you work in the office some days and work from home other days. The best hybrid workplaces allow for flexibility while also encouraging consistency.

Those local or living in surrounding areas to one of our offices (Bellevue, WA; El Segundo, CA; New York, NY) will work a hybrid schedule, coming into their local office 1-3 days a week. While those in a role, not office-based and located further away from our offices, will work a fully remote schedule. If you have questions regarding exact details of our hybrid & flexible workplace policy, please let your recruiter know and they will discuss with you further.

LI-Remote

If you don't feel you met every single requirement for the role, don't rule yourself out. Please apply anyway!

iSpot.tv is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our HR team.

California Residents applying for positions at iSpot.tv can access our California Consumer Privacy Act here.

Salary : $104,000 - $130,000