What are the responsibilities and job description for the Cyber Risk Advisor, Customer Success position at ISS Corporate Solutions?
Let's be #BrilliantTogether
ISS-Corporate is seeking an experienced Cyber Risk Advisor / Client Success candidate to join our growing cyber risk solutions group. The client success team is responsible for managing the client lifecycle post-sale including initial software-as-a-service onboarding and training, client adoption of available solution capabilities, and being the primary client advocate to internal groups. A key focus of the client success team is to engage with our leading customers and strategic development partners to aid clients in finding success with our offerings, extend our reach, grow revenues, and ensure client satisfaction.
The successful candidate is adaptable, eager to learn, and an efficient problem solver. They are a skilled communicator, comfortable speaking with people operating at all levels of an organization, and able to develop strong connections and working relationships with clients. They leverage their technical aptitude and soft skills to work with a broad set of users ranging from Legal and Investor Relations to IT network security personnel and CISOs, as well as other key stakeholders by proactively identifying issues and addressing them, and helping to turn clients into advocates of ISS-Corporate's cyber solutions. This position will have a high level of autonomy and accountability in a rapidly changing environment, which will require a unique blend of self-motivation, creativity, persistence, and analytical skills.
RESPONSIBILITIES :
- Act as a trusted point-of-contact for clients and serve as domain expert on ISS-Corporate's cyber risk solutions
- Own and manage client inquiry and issue resolution process, utilizing SalesForce.com and other internal tools
- Manage the customer lifecycle post sale, including initial client onboarding, online product demonstrations and training, adoption of the cyber solutions and ongoing engagement throughout the subscription term, and proactively identifying renewal risk and developing client retention strategies
- Develop materials and presentations for executive level training and reporting
- Work with the ISS-Corporate's leadership team to develop a world class client success strategy
- Collaborate with Sales, Marketing, Product and Support teams to enhance the end-user experience
- Assist in product development efforts by delivering feedback on market needs and opportunities
- Maintain active interest in and awareness of information security industry trends and developments, and proactively communicate key developments to clients
DESIRED EXPERIENCE AND QUALIFICATIONS :
WHY WOULD I BE INTERESTED?
LI-MK1 #Associate #ICS #CS
What you can expect from us
Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.
We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.
Let's empower, collaborate, and inspire one another.
Let's be #BrilliantTogether .
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Brse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
