Client Success Associate: Carbon Accounting

Let’s be #BrilliantTogether

ISS-Corporate is seeking a Client Success Associate to support clients using our (GHG) carbon accounting software. This role is strategic to client satisfaction, retention, and growth.

As a Client Success Associate, you will build strong relationships, optimize client experiences, manage projects, set client expectations, and identify opportunities to enhance product adoption. Daily responsibilities include engaging with clients via phone and email, guiding them through onboarding and software implementation.

The role requires a client-first mindset combined with an understanding of process optimization, project planning, and process planning skills.

Join us in shaping the future of corporate climate responsibility, leveraging your experience to empower organizations and drive impactful change.

Responsibilities Include

• Manage the kickoff, requirements gathering, process design, training, and successful launch of client projects.
• Build and maintain strong relationships with clients, becoming a trusted advisor throughout the implementation process.
• Serve as a dedicated project manager for all assigned implementations, keeping internal and external project teams updated on completed tasks and outstanding items.
• Facilitate online implementation process meetings.
• Deliver tailored implementation experiences based on individual client needs.
• Collaborate with our climate team and data engineers to provide subject matter expertise and consult on best practices to help customers track, report, and develop strategies for key environmental, social, and governance (ESG) and sustainability metrics.
• Identify customer pain points and connect their needs to product features, emphasizing the value delivered.
• Become an expert platform user, effectively communicating product details, use cases, out-of-the-box solutions, and features available to clients.
• Collaborate cross functionally with other team members throughout the implementation process.
  
  

Required Skills

• 1 years of B2B SaaS implementation/onboarding experience.
• Experience training users on software applications.
• Skilled in project management and managing internal and external stakeholder needs and expectations.
• Consultative and solutions-oriented.
• Eager to learn, grow, and make a significant impact.
• Bachelor’s degree or relevant professional experience in SaaS implementation.
  
  

Desired Skills And Personal Attributes

• Demonstrated understanding and interest in climate change and a passion for making a difference.
• Demonstrated ability to work within an organization to gather data and drive cross-functional collaboration.
• Excellent attention to detail and organizational skills, with strong problem-solving, prioritization, and time-management abilities.
• Experience in data analytics and visualization.
• Excellent oral and written communication, with the ability to develop and foster client and colleague relationships.
• Product/project management, market research, trend analysis, technical writing, and presentation skills.
• Excellent Excel skills and good working knowledge of all Microsoft Office applications.
• Ability to work well in teams in a cross-functional, global, diverse, and multi-cultural environment.
• Strong work ethic, self-motivation, and ability to work independently and follow through with minimal supervision.
• Personal and business integrity and drive to achieve product and company goals.
  
  

Why Join Us?

• Location & Accessibility: Work in Midtown Manhattan, conveniently located near Grand Central and Port Authority.
• Compensation & Perks:
• Base salary: $80,000 - $90,000 per year (based on experience and education).
• Bonus & incentive eligibility.
• Opportunity to grow within a highly respected financial organization.
  

#ASSOCIATE #CS #ICS

What You Can Expect From Us

Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let’s empower, collaborate, and inspire one another.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

ISS Corporate Solutions, Inc. (“ISS-Corporate”) is a leading provider of cutting-edge SaaS and high-touch advisory services to companies, globally. Companies turn to ISS-Corporate for expertise in designing and managing governance, compensation, sustainability, and cyber risk programs that align with company goals, reduce risk, and manage the needs of a diverse shareholder base by delivering data, tools, and advisory services. ISS-Corporate’s global client base extends across North America, Europe, and Asia, as well as other established and emerging markets worldwide.

We Are Proud To Offer The Following Featured Benefits

• Medical, Dental, and Vision coverage
• 401(k) with a company match up to 9%, including a Safe Harbor contribution
• Flexible Spending Account (FSA) and commuter benefit programs
• Generous paid time off
• Volunteer Day
• Paid parental leave
• Hybrid working options
• Midtown - centrally located near Grand Central Station and Port Authority
  
  

Institutional Shareholder Services Inc. (ISS) is an equal employment opportunity employer and does not discriminate against any employee or applicant because of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements. For more information, please view https://www.dol.gov/agencies/ofccp/posters.

ISS is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. ISS is also committed to ensuring equal opportunity in employment for qualified person with disabilities. ISS prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact ISS_Careers_Accommodations@issgovernance.com. This email is created exclusively to assist disabled job seekers where disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages sent for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.