Key Purpose
The Facilities Operations Manager plays a crucial role in maximizing customer satisfaction and delivering quality services while achieving revenue and profitability goals. This is accomplished through effective management and coordination of teams, equipment, vendors, and facility resources.
Success Criteria
- Fulfillment of contract obligations, enhancing effectiveness and efficiency of services utilizing established standards and innovative practices.
- Successful execution of prioritized projects and programs.
- Collaboration with internal and external stakeholders to comprehend upcoming priorities, aligning project execution with business needs.
- Implementation of relevant projects in line with global / local standards, ensuring full ownership from rollout to completion.
- Continuous personal development aligned with performance goals, taking initiative in self-improvement.
- Active participation in available development opportunities.
Key Areas of Collaboration and Influence
Effective communication with colleagues within the Business Unit and across the organization for efficient information dissemination, and participation in project groups and meetings as required.Account OrganizationRisk Management and ComplianceCustomer OrganizationLocal Excellence FunctionsExternal Partners and SuppliersAccount dedicated People & Culture, HSE, and FinanceAdvocate for the IFS model within the ISS community.Share and adopt best practices.Utilize the account to promote and further develop ISS's initiatives.Ideal Candidate Experience
4 years of experience in facilities management, preferably in a supervisory capacity.Bachelor's degree in Facility Management or a related field is preferred.Experience within the Pharma Manufacturing sector is a plus.Strong supervisory background desirable, combined with excellent customer service skills.Proficient in relevant computer software, particularly Microsoft products (Excel, Word, Project, PowerPoint).Outstanding time management skills; ability to organize and work autonomously; bilingual abilities are an advantage.Key Accountabilities
Ensure adherence to contract agreements.Identify opportunities for improvement and implement best practices across the account using available concept tools.Drive innovation within the account, including participation in Corporate Garage activities.Oversee project management ensuring timely, budget-conscious, and high-quality delivery of prioritized initiatives.Engage with internal and external stakeholders to promote and facilitate project support.Network with Account Excellence Managers to share best practices consistently.Conduct regular internal audits ensuring compliance with relevant procedures.Enhance customer loyalty and satisfaction through exemplary service delivery.Physical Demands & Work Environment
Long working hours may be required.50% of the time spent sitting at a computer.50% of the time spent walking and inspecting the site.Ability to lift a minimum of 10 pounds.Must be able to operate effectively under pressure and meet deadlines during peak periods.As a global organization, ISS Group is committed to fostering a resilient and just international community. We promote diversity and inclusion in every aspect, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. Our goal is to lead our industry by example and positively influence the market wherever we operate.
