What are the responsibilities and job description for the Facility Operations Manager position at ISS Facility Services - North America?
A Career at ISS Facility Services - North America is About Excellence.
We work at various locations, affecting the lives of millions every day. Our people care about creating great places, serving customers and communities, and protecting the planet while adding a human touch to everything we do.
Key Responsibilities:
The GMP Manager oversees the implementation and sustained operations of best-in-class technical cleaning and sanitation programs in GMP spaces, clean rooms, and critical environments. This position ensures service delivery exceeds customer and regulatory requirements, supporting technical and sanitization strategies, delivering training, and achieving positive financial results.
Key Performance Indicators:
- Ensure compliance with safety rules, policies, and procedures
- Foster a culture of excellence by following company procedures, policies, and rules
- Communicate effectively with the team, manager, coworkers, and customers
- SUCCESSFULLY DELIVER PROJECTS AND PROGRAMS
- Demonstrate understanding of customer service and satisfaction
- Understand reporting systems and the environment
- Build an effective team of GMP supervisors and technicians
- Instill trust
Areas of Collaboration and Influence:
- Effectively communicate with colleagues and GMP team members to disseminate information
- Participate in project groups and meetings as required
- Work well under time restraints
- Support the GMP team when needed
- Ideal Candidate Experience:
- High school diploma or equivalent education required
- Previous GMP cleaning experience is required
- Able to read, write, understand directions, and complete assigned tasks in English required
- PASSION FOR CUSTOMER SERVICE
- Positive attitude
- Accountability and dependability in all that you do
- Ability to communicate effectively with teammates
- Familiarity with methods used in cleaning of buildings, tools, and equipment in GMP spaces
- Ability to execute work schedules making the most efficient use of personnel
- Ability to work in a demanding, fast-paced, high-volume environment
- Must be a team player and committed to working in a quality environment
Accountabilities:
- A strong commitment to company service values
- Safety first
- Build respectful relationships with all teammates and guests
- General business, finance, and operations skills required for management duties
- Working knowledge of GMP documentation, ISO standards, FDA regulations, and corrective action procedures
- Proven ability to recognize areas for improvement and find solutions and problem-solve
- Communicate with tenant/customers in a professional manner; continuous inspections of quality levels
- Proficient in Microsoft Office and able to populate digital data systems to manage tasks and people
- Attract, identify, and lead top talent
- Perform other duties as assigned
- Physical Demands & Work Environment:
- Occasional exposure to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals
- Occasional exposure to wet and/or humid conditions
- Loud noise level in the work environment
Work Conditions:
Long working hours
Sitting at a computer for 50% of the time
Walking/Inspecting the site 50% of the time
Must be able to lift a minimum of 10 pounds
Must be able to work under pressure and time deadlines during peak periods
We encourage diversity and inclusion in our broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.
