Key Account Facilities Manager

You have passion for what you do. You like working as a team and be part of a family. It’s not work when you love what you do. Come join us as a Key Account Manager and see where your career will take you!!!

This position is eligible for a $5,000 sign on bonus.

Key Purpose

The Key Account Manager is responsible for ensuring all functions, initiatives, and priorities support the customer’s overall business strategy. This position is responsible for the effective and efficient functioning of the operation(s) within the guidelines established by the client organization, as well as the corporation. He/She/They is responsible for continuous improvement, and will drive and optimize performance and contract obligations, deploying ISS standard processes and concepts. The Key Account Manager will also identify and leverage innovative initiatives and best practices with a constant focus on driving compliance.

Success Criteria

• To build and grow the account and organization with an entrepreneurial mindset
• Be able to anticipate client needs, deliver on those needs and exceed expectations
• Identify opportunities and solve for deficiencies before they become long term issues
• Ability to adapt and pivot at a moment’s notice in a fast paced and demanding environment

Key Areas of Collaboration and Influence

• Develop, manage agendas, and lead weekly management team meetings using provided online tools
• Ability to effectively communicate, motivate and interact with all levels within the organization to help build and speak to the culture of ISS
• Creating and developing relationships with local vendors, other department leads and individuals
• Managing client and customer relationships

Ideal Candidate Experience

• 5 years General Management experience in Facilities Management
• Bachelor’s degree in Hospitality, Business, or similar required; Master’s degree is highly preferred
• Proven track record of leadership: building, managing, and leading a large teams composed of hourly and salaried members
• Positive attitude and dependable under pressure - an excellent role model, motivator, and leader
• Passion for hospitality, innovation, and creative experiences
• Successful coaching and teaching skills with peers, individuals, and teams
• Creating a culture of workplace safety
• Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
• Demonstrate good judgement and decision-making skills
• Working knowledge of Google Docs, Microsoft Word, Excel, and PowerPoint
• Client interaction experience in an informal setting and in formal meetings
• Ability to work independently as well as in a team
• Ability to work in a fast paced and changing environment

Key Accountabilities

• To satisfy the needs of the client and customer by providing high-quality, cost-effective facilities services that delivers on all core program expectations
• To interview and hire unit staff employees in accordance with corporate, client, Federal, State, and local regulations
• To participate and lead in establishing corporate employee training and development programs as instructed by ISS
• To maintain accurate and timely accounting and financial records including forecasting, declining budgets, and payroll. Prepare and monitor unit operating budgets in cooperation with client guidance
• To establish effective communication channels with customers and client management which provides a system of feedback on the overall success of the operation. This feedback should lead to the implementation of operational improvements that better meet the needs of both clients and customers
• To manage the entire process in the planning of procurement, inventory control, and supply chain activities, ensuring effectively functioning processes
• Train staff on appropriate ways to build and maintain client and customer relationships that ensure the highest quality of service
• Schedule employees and conduct employee meetings
• Coach employees and conduct performance appraisals
• Work closely with leadership to review budgets, financials, and unit performance overall
• Lead and maintain safety as priority for all employees, customers, and clients

Physical Demands & Work Environment

• Must be able to lift a minimum of 25lbs.
• Come to work properly dressed according to the dress code
• Employee must be able to work under pressure and time deadlines during peak periods

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.