What are the responsibilities and job description for the Service Operations Manager - Tampa position at ISS Mechanical?
About ISS Mechanical:
ISS Mechanical is a values-driven HVAC and plumbing services company committed to operational excellence, client satisfaction, and the growth of our people. With a strong focus on collaboration, integrity, and results, we take pride in being a dependable partner to our clients and a great place to build a career.
Position Overview:
We are seeking a Service Operations Manager to lead our service team in the Tampa region. This individual will be responsible for overseeing daily service operations, driving financial accountability, developing talent, and ensuring alignment with company-wide strategies and cultural expectations. The ideal candidate will be a strong leader who brings a disciplined, team-first approach to operations and has the ability to implement process improvements while fostering unity across locations.
Key Responsibilities:
Operational Oversight
- Manage day-to-day field service operations to ensure quality, efficiency, and customer satisfaction.
- Lead the transition of small-scale service projects to the Projects Department, ensuring smooth handoffs and ongoing support.
- Support operational and cultural integration initiatives in line with ISS Mechanical’s “One Hive” philosophy.
Financial Management
- Conduct daily financial reviews and maintain oversight of billing processes and work order completion.
- Ensure consistent implementation of company billing frequency and processes.
- Lead bi-weekly Level 10 (L-10) meetings with field supervisors and the Director of Operations focused on work in progress (WIP), billing, and team accountability.
Team Development
- Proactively recruit and onboard talent to support team growth and succession.
- Develop team members through regular coaching, feedback, and delegation of leadership responsibilities.
- Collaborate with peers across locations to share best practices and leverage internal expertise.
Strategic Alignment and Communication
- Maintain transparent, proactive communication with the Director of Operations and leadership team.
- Align all major decisions impacting structure or financial outcomes with leadership in advance.
- Represent company decisions as team-based and avoid reinforcing location-based divisions.
Cultural Leadership
- Actively reinforce the One Hive culture by promoting unity, collaboration, and shared accountability across locations.
- Model ISS Mechanical’s values in all interactions, including integrity, ownership, and professionalism.
- Create a consistent, high-trust environment that supports operational focus and continuous improvement.
Qualifications:
Required:
- Minimum of 5 years of experience in service operations, field leadership, or a similar role
- Strong financial and operational management skills
- Proven leadership capabilities, with a track record of building and developing teams
- Excellent interpersonal, communication, and problem-solving skills
- Ability to manage change, drive results, and align team efforts with company goals
Preferred:
- Experience in the HVAC, plumbing, or skilled trades industry
- Familiarity with the Entrepreneurial Operating System (EOS)
- Proficiency with service management or ERP systems
Why Join ISS Mechanical?
At ISS Mechanical, we believe in building strong teams and doing things the right way. We offer a supportive environment where leaders can grow, contribute meaningfully, and shape the future of our business. If you're ready to take the next step in your leadership journey and help strengthen a company that values trust, accountability, and operational discipline, we invite you to apply.
