Floor Tech

Floor Technician

Hourly Wage

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $17.50 per hour-$17.50 per hour.

Key Purpose

Floor Technicians are responsible for the overall floor maintenance of hard surface and carpet (stripping, waxing, buffing, shampooing, extraction & bonneting) of areas that include offices, corridors, lobbies, entrances, stairwells, and other public areas such as break rooms.

Success Criteria

• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Maintain clean work area
• Follow all company procedures, policies, and rules
• Take direction and respond to supervision
• Communicate with the lead, supervisor, co-workers, managers, and customers professionally
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems and the environment
• Instilling trust

Key Areas of Collaboration and Influence

• A solid commitment to the guest experience
• Always remember safety first
• Build respectful relationships with all teammates and guests
• Willingness to take directions from the Facility Manager, Key Account Manager, or District Manager
• Coordinate activities with other internal departments
• Participate in team meetings

Ideal Candidate Experience

• High School diploma or equivalent education.
• Minimum 1 ½ years’ experience in floor care.
• Knowledge of how to strip, wax, and burnish floors with minimal to no assistance.
• Knowledge and experience operating various pieces of equipment such as high-speed buffers, extractors, wet vacs, pressure washers, and auto scrubbers.
• Janitorial or laborer experience in a facility setting is preferred.
• Must be a team player and committed to working in a quality environment.
• Demonstrates exceptional customer service skills.

Key Accountabilities

• Perform preventative maintenance check on all equipment prior to use
• Secure the work area and post proper safety notices for other users of the space prior to beginning work.
• Floors care, including routine mopping (dry and damp), buffing and burnishing on hard surface floors and stairwells
• Vacuuming, shampooing, bonneting, and extracting carpets, stairwells, and upholstery
• Wall cleaning
• Dusting (high and low)
• Routine restroom cleaning
• Routine office and/or break room cleaning
• Maintenance of floor care equipment

Physical Demands & Work Environment

• To perform the necessary functions and tasks of the job you are required to: Stand 33%, Walk >66%, Sit <10%
• Use of hands and fingers to touch, handle, grip, feel, grasp <66%
• Reach above shoulders <33%
• Push/pull and grasp with hands and arms 33-50%
• Climb or balance <33% Stoop, Kneel, Crouch, or Crawl <33%
• Perform repetitive tasks
• Must be able to push and pull a minimum of 30 pounds
• Must be able to lift a minimum of 10 to 50 pounds
• Frequently lift 0-10 pounds
• Must be able to work under pressure and time deadlines during peak periods

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.