Regional Facility Coordinator - East

Regional Facility Coordinator

Key Purpose

The Regional Facility Coordinator is responsible for coordinating activities and resources across multiple geographically dispersed sites in support of daily operations and projects that impact various, departments, systems, and workflows with moderate to high risk and complexity. The Regional Service Coordinator works with multiple stakeholders to ensure account operations are conducted in accordance with approved operating guidelines and within budget. The Regional Service Coordinator will administer and generate purchase orders, conduct reconciliation, reporting, and billing for payments, monitor on-site material reception, schedule preventative maintenance, respond to urgent maintenance calls, participate in the creation of emergency preparedness plans and oversee/coordinate FMS compliance.

Success Criteria

• Delivery on contract promises, increased effectiveness and/or efficiency of delivered services through deployment of ISS standards and concepts leveraging innovation and best practice opportunities
• Successful delivery of prioritized tasks and programs
• In partnership with internal and external stakeholders understand upcoming priorities and linking project delivery to the needs of the business
• Deployment of relevant programs following the global/local standards while having complete ownership of project roll out and completion
• Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
• Participate and embrace the development opportunities

Key Areas of Collaboration and Influence

• Communicate effectively with colleagues within the Segment and across the company so that information is disseminated effectively and participate in project groups and meetings as required
• Account Organization
• Risk Management and Compliance
• Customer Organization
• Local Excellence Functions
• External Partners and Suppliers
• Account dedicated People & Culture, HSE, and Finance
• Promote the IFS model within the ISS community
• Support the team, and report to the Head of Contract Management
• Collaborate, create and disseminate best practices throughout the account
• Use the account to promote and further develop ISS

Ideal Candidate Experience

• 5 years’ experience in facility management
• Microsoft Office – Advanced Outlook, Excel, Word
• Knowledge of Facilities Software
• Excellent customer service skills
• Ability to work with a budget
• Ability to read and understand standard business documentation (e.g. contract language)
• Solid written and oral communication skills
• Strong organizational and team building skills
• Proven ability to work on several projects simultaneously and under tight schedules
• Must be a team player and committed to working in a quality environment
• Travel requirements: 15%

Key Accountabilities

• Generate purchase orders, conduct reconciliation, develop reports and ensure accurate billing for payments in support of multiple Facility Managers (FM) and sites throughout a geographical region.
• Monitor preventative maintenance schedules in conjunction with site teams and ensure urgent maintenance calls are dispatched per priority matrix guidelines
• Coordinate daily requirements, and requests to operate and facilitate services for the company across multiple sites.
• Communicates operating philosophy, objectives, and expectations in a continuing effort to build the site teams.
• Maintains open lines of communication with customer, alliance partners, and operations mangers.
• Complies with all company policies and procedures and adheres to company standards.
• Develops and maintains a detailed project schedule which includes administrative tasks of all sites involved in the project.
• Ensure coordination of the interfaces of all disciplines within Operations, to include KPI compliance measures.
• Code invoices for approval to correct cost centers and process for payment across multiple sites.
• Work with vendors on inquiries and payment issues
• Support the processing and application of weekly payroll tasks
• Minimal travel required

Physical Demands & Work Environment

• Sitting at a computer for up to 100% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $60000 per year - $80000 per year pay Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.