Customer Service Representative

Job Description

Issaquah Pest Control: Customer Service Representative

At Issaquah Pest Control, we specialize in delivering top-notch pest control and home services to homeowners who prioritize clean, functional, and safe homes for their families and pets. We take pride in providing peace of mind to our clients, many of whom are new homeowners navigating the challenges of home ownership for the first time.

Role Overview: We are seeking a Customer Service Representative to join our team at Issaquah Pest Control. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients. We are looking for individuals who are kind, professional, and highly organized, with a commitment to ensuring customer satisfaction.

Key Responsibilities:

• Provide friendly and efficient customer service via phone, email, and in-person interactions.
• Schedule appointments and service calls with accuracy and attention to detail.
• Resolve customer inquiries and complaints promptly and professionally.
• Maintain customer records and update databases as needed.
• Collaborate with team members to ensure smooth operations and excellent service delivery.
  
  

Required Qualifications:

• High school diploma or equivalent.
• Minimum of 3 years of experience in a customer service role.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
  
  

Preferred Qualifications:

• Experience in the home services or pest control industry.
• Knowledge of CRM software and scheduling systems.
  
  

Benefits and Compensation:

• Competitive salary, depending on experience.
• Paid time off and holidays.
• Professional development opportunities.
  
  

Company Culture and Values: At Issaquah Pest Control, we prioritize kindness and customer satisfaction in all our services. We offer a collaborative, supportive, and growth-oriented work environment. Our commitment to continuous training and professional growth ensures that our team members thrive.

Equal Opportunity Statement: Issaquah Pest Control is part of Issaquah Services Group, an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.