What are the responsibilities and job description for the Customer Service Associate position at IST Management Services?
Overview
IST Management is seeking energetic & dynamic individuals with a passion to serve others to join our team as Full Time Customer Support Associates. This position will consist of performing various mail related tasks, shipping & receiving, document printing, conference room services, hospitality, and front desk reception services within a corporate working environment. The ideal candidate must be detail oriented & process driven with a background & focus in customer service and willing to train and be ready to grow in their professional career!
IST Management Services is the fastest growing, national facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solutions for the management of physical and digital information through Facilities Management, eDiscovery, and Electronic Document Management services.
Hourly Compensation: $17.00 - $18.00 USD per hourly, based on experience
Schedule: Monday - Friday 8:30am - 5:30pm (Schedule will vary based on an "as need basis")
Responsibilities
The Customer Support Associates will perform mail related tasks, shipping & receiving, document printing, conference services, hospitality and front desk reception services. Additional responsibilities include:
- Operating mail, copy and duplicating print equipment
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
- Reception coverages as needed - smiling and greeting clients & visitors, answering phones and directing calls to appropriate personnel
- Setup Conference Rooms for meetings and maintain site common areas, including kitchen/break-rooms to ensure areas are cleaned (ie-unload/load dishwasher, setup water and coffee for meetings, etc)
- Adhere to business procedure guidelines
- Perform other tasks as assigned from site supervisor/manager
Qualifications
Candidates for the Full-Time Customer Support Associate will need to have a professional demeanor and customer driven with ability to multi-task in a fast-paced working environment. Other qualifications include:
- A valid driver's license and/or access to reliable transportation to and from work
- High school diploma or equivalent (GED) required
- Professional appearance and demeanor
- Excellent attendance and punctuality
- Ability to work independently or in a team environment
- Lifting up 50 lbs with aid
- Excellent communication skills written and verbal
IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodations in completing your application for employment , please let us know by informing our Talent Acquisition team. Contact information here:
https://www.istmanagement.com/talent-acquisition-team.
Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $17 - $18
