Mailroom Supervisor

Overview

Mailroom Supervisor – Baltimore, MD (FT)

IST Management Services is sourcing for a direct hire, permanent, full-time, supervisor position in Baltimore, MD. This position will work full time hours per day in a financial institution mail room.

IST is a rapidly growing business process outsourcing (BPO) company and the largest American privately-owned facilities management company. Founded in 1997, the company is a two-time recipient of the Human Resources Professional Excellence Award granted by the Society for Human Resource Management. This is a full time direct hire position handling package services and mail services as well as supervision of our on-site team. We observe a business professional dress code. Must be willing to cross train for potential advancement opportunities!

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, Paid Time Off, and Bonus Incentives

Hours: Monday through Friday,11:30am to 8:00pm (need flexibility to cover later shift when needed)

Compensation: While the compensation for this position is finally dependent upon the candidate’s experience/qualifications, the approximate compensation for this position will be $20.00 to $21.00 to be paid hourly.

NOTE: This position is in the financial services industry and requires an extensive background check

Responsibilities

Key Responsibilities may include:

• Maintain effective written and oral communications with clients and employees
• Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work
• Ensures all work standards are met on a consistent basis
• Ensures all work standards are met on a consistent basis by IST site employees.
• Accurately prepare and distribute management reports to the client in a timely and consistent manner
• Insures maximization of productivity through efficient use of standard operating procedures; D evelops new procedures to improve the operation of the sites and to lower operating costs
• Supervises, trains, and coaches employees and develops a work environment that promotes high motivation and customer satisfaction
• Ensures the proper and safe use of all equipment used by employees and completes tasks as assigned
  
  

Qualifications

Job Requirements:

• High school diploma or equivalent (GED)
• One year experience supervising or managing similar operations preferred
• Litigation Copying/scanning/mailing, Xerox equipment experience
• Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred; Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings
• Knowledge of supervisory techniques to manage, motivate and train employees; A bility to prepare reports and present information to customers
• Must have attention to detail and critically think through and resolve problems; Must have customer service skills and be able to maintain a consistent, high level of service; M ust have the ability to multi-task, manage multiple accounts and establish priorities
• A valid driver’s license and/or reliable transportation to and from work
• Lifting up to 55 pounds; s tanding for long periods of time; s ignificant walking; Willingness to cross-train for other job functions
  
  

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team. Contact information here: https://www.istmanagement.com/talent-acquisition-team

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.