What are the responsibilities and job description for the Service Specialist position at IST Management?
Overview
We are seeking driven, professional Service Specialist to join our team in a Legal Office Environment for our Litigation Support Team.
The Litigation Support Specialist will play a key role in processing documents utilizing software such as ReadySuite and Intella. Litigation support specialists assist lawyers in litigation support for large, complex cases . They maintain case databases, organize data, and retrieve documents from the database for trial presentations.
This position requires the ability to work both independently and closely with the attorneys and support staff. The ideal candidate will have a strong attention to detail, a huge customer-focused approach, and the ability to manage production in a fast-paced environment.
Location: Downtown Phoenix - City Scape
Schedule: Monday - Friday
Compensation: $17.00 Hourly
The pay rate for this position starts at $17.00; however, base pay offered may vary depending on job-related knowledge, skills, and experience.
Benefits: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, and Bonus Incentives.
Who We Are
IST Management is a business process outsourcing and e-Discovery company. We have over 1,800 employees and have been in business for over 25 years, with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services. IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense and have joined them in their “Hiring Our Heroes” mission which seeks to hire 100,000 active and former service members in 2020.
Check out istmanagement.com for more info on us!
Responsibilities
Responsibilities:
Qualifications:
Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are seeking driven, professional Service Specialist to join our team in a Legal Office Environment for our Litigation Support Team.
The Litigation Support Specialist will play a key role in processing documents utilizing software such as ReadySuite and Intella. Litigation support specialists assist lawyers in litigation support for large, complex cases . They maintain case databases, organize data, and retrieve documents from the database for trial presentations.
This position requires the ability to work both independently and closely with the attorneys and support staff. The ideal candidate will have a strong attention to detail, a huge customer-focused approach, and the ability to manage production in a fast-paced environment.
Location: Downtown Phoenix - City Scape
Schedule: Monday - Friday
Compensation: $17.00 Hourly
The pay rate for this position starts at $17.00; however, base pay offered may vary depending on job-related knowledge, skills, and experience.
Benefits: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, and Bonus Incentives.
Who We Are
IST Management is a business process outsourcing and e-Discovery company. We have over 1,800 employees and have been in business for over 25 years, with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services. IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense and have joined them in their “Hiring Our Heroes” mission which seeks to hire 100,000 active and former service members in 2020.
Check out istmanagement.com for more info on us!
Responsibilities
Responsibilities:
- Proficient with Acrobat/Microsoft Office
- Process documents using several different software - ReadySuite and Intella Software
- Maintain and uphold metadata/documents
- Generate load files for various databases
- Generate text/image/native files for various databases
- Convert images/documents into PDFs and make text searchable using Acrobat
- Use Excel to edit load files and create overlays for database loads
- Inform clients regarding best industry practices
- Communicate with clients/DB team/offsite team regarding projects
- Encrypt and distribute flash drives to clients, keep inventory of flash drives
- Occasionally scan/print documents using a copier for clients
- Extract CD/DVD contents following firms security processes
- Move data to and from various locations for clients
- Track task time (I.E. data migration, flash drive encryption, etc.)
- Participate in meetings between management/DB team/offsite team
Qualifications:
- Understanding of metadata
- Experience with ReadySuite and Intella software
- Proficient with Acrobat/Microsoft Office
- Demonstrated customer service skills and the ability to multi-task and meet deadlines
- Critical and creative thinking skills
- Strong organizational skills and able to coordinate with team members on projects
- Attention to very fine details
- Understanding of general legal terms
- Passion to provide customers with quality results while upholding document integrity
- Detail oriented, highly organized and quality conscious.
- Availability to work additional hours.
- Performs other job related duties as assigned by site manager
- High school diploma or equivalent
- Willingness to submit to a pre-employment drug screening and criminal background check
Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $15 - $17
