Quality Manager (Plastic / Manufacturing)

Responsibilities and Authority

Management Representative

• Serve as the Management Representative, having responsibility and authority to:

o Ensure that processes needed for the Quality Management System are established, implemented and maintained.

o Report to management on the performance of the Quality Management System and any need for improvement.

o Ensure the promotion of awareness of customer requirements throughout the organization.

o Serve as liaison with external parties on matters relating to company’s Quality Management System.

o When Quality Systems Certification updates occur, communicate as needed.

Quality

• Manage all aspects of the Quality Department to include:

o Ensure all product manufactured meets customer requirements (e.g. inspections at the First Article/Last Article, In-process, AQL, etc. level are conducted to verify product meets customer specifications). If product does not meet customer specifications appropriate actions must be taken by the Quality Manager to prevent the potential opportunity of shipping nonconforming product. This requires the Quality Manager to ensure all customer requirements are known and understood by the quality department personnel.

o Interface with customer contacts to resolve quality issues (this may include submitting product/data for deviation, inspection and review of rejected product, request correct revision of engineering drawings for product being manufactured, etc.).

o Maintain key relationships with our customers by establishing scheduled visits to review issues/concerns with supplied product.

o Collect data and complete charts of Management Review data (quality objectives) monthly. Combine data from monthly charts for company Management Review meeting (at a minimum conducted annually).

o Serve as a member of the APQP (Advanced Product Quality Planning) Team to ensure customer requirements and required processes are known and understood (with a cross-functional team) to prepare for the production of new or changed products.

o Attend daily management meeting to report on internal and external product rejections and scrap percentages by part and shift.

o Confirm that all First Article inspections, performed by the Quality Line Auditor, have properly been completed prior to the product going into production. Last Article inspections should be reviewed and approved in a timely manner.

o Must ensure that all nonconforming/suspect products are contained in the MRA area.

o Notify the Plant Manager immediately of any customer complaints and product rejections both internal and external.

o Disposition rejected material and product in a timely manner.

o Represent the needs of the customer in internal functions addressing the Quality Management System (QMS) requirements.

o Ensure that root cause analysis is conducted and addresses Corrective Action Requests as assigned and that they are closed out in a timely and effective manner.

o Stop production, if necessary, to correct quality problems.

o Manage the Global Metrology system.

o Order and stock necessary supplies needed in the Quality Department.

o Maintain quality records to meet requirements of QMS.

Personnel

• Complete employee evaluations on all subordinates in a timely manner as requested by the Plant Manager or the Human Resources Manager.
• Delegate and follow-up on work assigned to subordinates.
• Administer disciplinary actions in a fair and consistent manner per the company Employee Handbook.
• Ensure that tasks are assigned and reported daily across all shifts.
• Take appropriate actions in order to hold direct reports accountable for their job responsibilities.
• Ensure the quality department personnel adheres to the policy and procedures as explained in the Employee Handbook
• Complete review of absenteeism, time issues, overtime, etc. of subordinates

Training

• Develop procedures/work instructions that explain how to complete tasks within area of responsibility (e.g. dimensional and visual inspections, tests, rework, etc.).
• Ensure all quality personnel are trained to perform their assigned job to include daily OJT and quality management system documentation.

Management

• Have flexibility in daily activities allowing changes in priorities as they occur and as directed by the Plant Manager.
• Conduct a periodic meeting with subordinates to communicate job related information effectively.
• Manage personnel effectively to eliminate and/or reduce overtime to meet company goals.
• Ensure effective communication is implemented and maintained throughout the Quality Department.
• Attend shift meetings, as deemed necessary, to ensure quality related information is communicated to the workforce.
• Partner with Human Resources to maintain the effectiveness of the employee suggestion program
• Must maintain good communication and working relationships with all departments.
• Facilitate the Continuous Improvement Program
• Prepare and promptly attend all scheduled meetings as directed by the Plant Manager.

Safety

• Ensure that containers within the quality department are labeled/stored per OSHA requirements.

Qualifications

• Bachelor’s degree or equivalent skills combined with experience
• Knowledge of and experience with the requirements of a Quality Management System.
• Must demonstrate understanding of ISO9001 & IATF16949 requirements.
• Excellent computer skills, i.e. Windows, Excel, PowerPoint, etc.
• Ability to manage, delegate, facilitate, and train others.
• Excellent communication and organizational skills

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Schedule:

• 8 hour shift

Experience:

• ISO9001 & IATF16949: 4 years (Required)
• Quality management: 5 years (Required)

Work Location: In person

Salary : $60,000 - $70,000