What are the responsibilities and job description for the Customer Experience Specialist position at iStaff Pros?
Position Overview : As a Customer Experience Specialist, you will be the first point of contact for our clients, playing a crucial role in the success of our business. You will be responsible for handling incoming calls, addressing and resolving concerns, efficiently transferring calls to agents, and ensuring that each client receives exceptional customer service.
Key Responsibilities :
- Answering incoming calls in a professional and courteous manner.
- Assisting clients with inquiries and concerns.
- Efficiently transferring calls to appropriate agents or departments.
- Providing accurate information about our products and services.
- Maintaining a high level of professionalism and customer satisfaction.
- Working collaboratively with team members to improve customer service processes.
- Documenting and tracking customer interactions and transactions.
Qualifications :
Benefits :
This is a Full-Time, permanent position!
