What are the responsibilities and job description for the Systems Analyst Help Desk Analyst position at ISTN?
Job Description
Job Description
We are seeking a Systems Analyst / Help Desk Analyst
to join our team! You will analyze IT problems to improve computer systems. We are looking for a smart and motivated quick learner in a fast paced IT consulting firm.
Responsibilities :
Being able to work on helpdesk trouble tickets and follow up on them (daily basic)
Troubleshooting ability
Active Directory and Office 365 account management (create, disabled, Password resets)
Office 365 email account requests (knowledge of ActiveSync and Exchange account setup on Mobile Device)
Ability to Support and troubleshoot Windows Operating System, Microsoft Office applications, and Third-party Application like java, adobe, chrome, Firefox, etc
Support Microsoft Teams, Zoom, WebEx
Install and provisioning Windows client OS
Mapping Printers and Network Drives
Troubleshoot PC peripherals such as webcams, speaker, USB printer, etc.
TCP / IP knowledge to troubleshoot basic problems on LAN
Knowledge of VPN Configuration (OpenVPN, PPTP, etc.)
Maintaining IT team support documentation
Being able to follow instructions and collaborate with Co-workers
Qualifications :
Bilingual is a plus - English and Spanish Ability
Certifications are a Plus.
Desired Qualifications 3 years’ experience in a technical support
Previous experience in IT, computer science, or other related fields
Strong problem solving and critical thinking skills
Ability to learn new technologies quickly
College Degree is a plus
Company Description
Seeking Help Dasek Analyst; Systems Analyst; Consultant;
Company Description
Seeking Help Dasek Analyst; Systems Analyst; Consultant;
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