Brand Ambassador & Spa Experience Manager US

Position Overview:

We are seeking a passionate Brand Ambassador and spa Experience Manager to join our team and represent our holistic skincare brand at leading spa partners across the United States. This role combines hands-on training, relationship-building, and brand advocacy to elevate the presence and integration of our products in luxury spa settings.

Key Responsibilities

Education & Training

·      Develop and deliver engaging training programs (virtual and in-person) for spa partners, estheticians, retail and reception staff.

·      Train accounts on product benefits, proper usage, and holistic skincare practices to enhance sales and service quality.

·      Create educational materials, including presentations, videos, and manuals, tailored to various learning needs.

·      Serve as the subject matter expert for the product line, providing insights into ingredients, benefits, and application techniques.

Customer Service Management

·      Lead in delivering exceptional experiences to spa partners and individual clients.

·      Act as the primary point of contact for escalated client concerns, resolving issues efficiently and empathetically.

·      Develop processes to enhance client satisfaction, retention, and loyalty.

·      Monitor customer service metrics and provide regular reports to leadership.

Sales Support & Relationship Management

·      Build strong relationships with spa partners, providing ongoing support to optimize product use and retail success.

·      Collaborate with the sales team to identify growth opportunities and align education efforts with sales goals.

·      Represent the company at industry events, trade shows, and training workshops to promote brand visibility and build connections.

Operations & Administration

·      Maintain training schedules, track client participation, and manage follow-up communications.

·      Oversee the customer service database, ensuring accurate records and reporting.

·      Contribute to the development of marketing and sales collateral in collaboration with the marketing team.

·      Build strong relationships with spa partners, providing ongoing support to optimize product use and retail success.

Qualifications:

·      Licensed aesthetician and massage therapist with a deep understanding of spa treatments and protocols.

·      Strong passion for holistic wellness, skincare, and luxury spa experiences.

·      Excellent communication and presentation skills, with a natural ability to inspire and educate.

·      Willingness to travel extensively across the United States to support spa partners.

·      Self-motivated, organized, and able to work independently while meeting deadlines and goals.

·      Prior experience in training or brand representation within the skincare or spa industry is highly desirable.

What We Offer

·      Competitive base salary.

·      Health, dental, and vision benefits.

·      401k Plan

·      Generous employee discount on products.

·      Professional development opportunities and travel stipends.

·      A chance to positively impact people’s lives through holistic beauty and wellness.