Outside Sales Coordinator

Job Description

Position Title: Customer Relations Coordinator

Department: Sales and Marketing

Reports to: Regional Manager, Customer Relations

FLSA Status: Exempt

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General Summary

Proactively plans, schedules and conducts routine effective sales and marketing activities. Enthusiastically solicits business and communicates the value of ISYS' services to target accounts/individuals. Sustains and increases sales outcomes among assigned accounts and territories in a manner consistent with ISYS' corporate objectives, mission, values and 'Hug Your Customer' philosophy.

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Essential Job Functions

• Actively and consistently market and sell company services to current and potential customers.
• Effectively communicate and demonstrate the value of ISYS' case management and related services to accounts/individuals in various settings (business offices, tradeshows, offsite social events, etc.)
• Research and identify suitable sales prospects and contact individuals by using both traditional and creative methods of obtaining information.
• Diligently and resourcefully follow up on new leads and referrals.
• Obtain, memorialize, and update appropriately salient account dynamic information.
• Coordinate and actively participate in designated offsite activities with customers/potential customers. Socializing with them out of the worksite setting, and in more casual atmosphere's such as restaurants or entertainment/sports venues.
• Establish and sustain significant/in-depth relationships with potential customers by positively interacting with them in-person. Interest potential customers in ISYS' services by stating the benefits to them in an up-beat, enthusiastic and informative way, addressing any questions they may have in a polite and helpful manner.
• Cultivate and expand significant/in-depth relationships with existing customers.
• Identify and resolve any customer/service delivery issues, ensuring that the customer concern is addressed in a manner consistent with ISYS' philosophy and standards of quality.
• Coordinate, arrange and participate in various types of sales/marketing events (seminars, tradeshows, etc.)
• Develop an effective schedule for customer visits on an ongoing and regular basis, and in coordination with the Executive Manager, Customer Relations.
• Cooperate with ISYS' Business Services Department in collecting seriously past due accounts receivables.
• Report status of sales/marketing information and progress to the Executive Manager on a regular basis, and upon request.
• May perform other duties in support of executing ISYS' sales/marketing needs and in support of the CareerSmart Learning® Division, as assigned.
• Frequent driving, air, and overnight travel required.
  
  

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Knowledge, Skills And Abilities

• Ability to drive a motor vehicle and have current driver's license
• Ability to travel by air for multiple hours to various national locations
• Strong reading, writing and arithmetic skills required
• Ability to work cooperatively and collegially
• Good analytical skills
• Knowledge and understanding of company products/services and policies and procedures
• Ability to listen fully and react appropriately
• Ability to persuade and influence others
• Ability to develop and deliver presentations
• Ability to create, compose and edit written materials
• Effective and positive interpersonal and communication skills
• Ability to communicate in a professional and courteous manner
• Ability to organize multiple work assignments and establish priorities
• Close attention to detail to ensure accuracy of reports and data
• Visibility requires maintaining a professional appearance and providing a positive company image to the public
• Ability to make sound decisions using available information
• Timeliness
• Confidentiality