What are the responsibilities and job description for the Desktop Support position at IT Accel, Inc.?
Location: On-site | Arizona
Job Type: Full-Time | Contract
About The Role
We are seeking a Desktop Support Technician to join our team at a leading telecommunications company in Arizona. This on-site role is responsible for providing technical support for hardware, software, and network-related issues to ensure smooth IT operations. The ideal candidate will have strong troubleshooting skills, a customer-first mindset, and experience supporting end-users in a fast-paced environment.
Key Responsibilities
Job Type: Full-Time | Contract
About The Role
We are seeking a Desktop Support Technician to join our team at a leading telecommunications company in Arizona. This on-site role is responsible for providing technical support for hardware, software, and network-related issues to ensure smooth IT operations. The ideal candidate will have strong troubleshooting skills, a customer-first mindset, and experience supporting end-users in a fast-paced environment.
Key Responsibilities
- Provide on-site technical support for desktops, laptops, printers, and mobile devices.
- Troubleshoot and resolve hardware, software, and network connectivity issues for employees.
- Assist with Windows and macOS system installations, upgrades, and patches.
- Support VoIP phones, telecom equipment, and video conferencing tools.
- Manage Active Directory tasks, including user account setup and password resets.
- Deploy and configure new IT equipment, ensuring proper setup and security compliance.
- Document and track technical issues using a ticketing system (e.g., ServiceNow, Jira).
- Provide guidance and training to employees on IT best practices and security protocols.
- Work closely with network and infrastructure teams to escalate and resolve complex issues.
- Maintain IT asset inventory and perform routine system audits.
- 2 years of experience in desktop support, IT helpdesk, or a similar role.
- Strong knowledge of Windows, macOS, Microsoft 365, and Active Directory.
- Experience troubleshooting networking issues (TCP/IP, DNS, DHCP, VPN, Wi-Fi, etc.).
- Familiarity with telecom systems, VoIP technologies, and mobile device support.
- Experience using a ticketing system to log and track support requests.
- Ability to prioritize tasks, work independently, and resolve issues efficiently.
- Excellent communication and customer service skills.
- Certifications such as CompTIA A , Network , or Microsoft certifications are a plus.
