What are the responsibilities and job description for the Enterprise Application Support Engineer - NYC position at IT Accel, Inc.?
About The Role
The Corporate Technology Production Support team is crucial in maintaining and managing essential applications used by the Middle Office, Operations, and Treasury teams. These applications play a vital role in the firm's profit and loss calculations, risk management, and regulatory reporting.
The team works closely with the Corporate Technology DevOps team and development teams to ensure a stable and resilient environment. They are also responsible for equipping the Level 1 support team with the necessary knowledge, tools, and documentation to handle day-to-day production issues or alerts.
Key Responsibilities
The Corporate Technology Production Support team is crucial in maintaining and managing essential applications used by the Middle Office, Operations, and Treasury teams. These applications play a vital role in the firm's profit and loss calculations, risk management, and regulatory reporting.
The team works closely with the Corporate Technology DevOps team and development teams to ensure a stable and resilient environment. They are also responsible for equipping the Level 1 support team with the necessary knowledge, tools, and documentation to handle day-to-day production issues or alerts.
Key Responsibilities
- Oversee the entire production environment, including:
- Managing infrastructure
- Planning and deploying releases
- Handling incident and problem management
- Conducting capacity planning and BCP testing
- Develop strong relationships with development teams and end-users/clients by:
- Promoting a DevOps culture
- Focusing on client service and delivery
- Become the expert in your area of responsibility by:
- Building subject matter expertise
- Providing cross-training to the Level 1 team and other support teams
- At least 5 years of experience in supporting an enterprise environment
- Educational background in Computer Science, Electrical Engineering, or a related field
- Experience in supporting business-facing applications
- Proficiency in scripting languages such as Python (preferred), PowerShell, Perl, etc.
- Strong SQL skills and familiarity with various database systems
- Ability to execute and comprehend complex queries
- Experience in supporting both Windows and Unix/Linux environments
- Familiarity with:
- CI/CD processes
- AWS
- Kafka
- RabbitMQ
Salary : $175,000 - $250,000
