L2 IT Support - Contract - San Francisco

On-Site San Francisco, CA 94105

Duration: 6-Month Contract (Potential for Extension or Full-Time Hire)

Job Description:

We are seeking a Level 2 IT Support Specialist to provide white glove technical support to end users in a fast-paced financial environment. This role requires exceptional customer service, strong troubleshooting skills, and experience supporting executives and high-profile users with urgency and professionalism.

Responsibilities:

• Provide white glove IT support to executives, VIPs, and end users, ensuring a seamless technology experience.
• Troubleshoot and resolve hardware, software, and network issues across Windows and macOS environments.
• Support Microsoft 365, VPN, virtual desktops, and collaboration tools (Zoom, Teams, etc.).
• Manage and escalate complex technical issues to Level 3 teams when necessary.
• Assist with device setup, upgrades, and replacements (laptops, mobile devices, peripherals).
• Provide hands-on support for AV and conference room technology in a corporate setting.
• Document solutions and contribute to knowledge-based articles for efficient problem resolution.
• Ensure all support requests are handled with professionalism, discretion, and a customer-first approach.

Requirements:

• 3 years of Level 2 IT support experience, preferably in a financial or corporate environment.
• Strong knowledge of Windows, macOS, Microsoft 365, Active Directory, VPNs, and mobile device management (MDM).
• Experience providing white glove support to executives and high-profile users.
• Excellent troubleshooting skills with hardware, software, and networking issues.
• Familiarity with ITSM tools (ServiceNow, Jira, etc.) for ticket tracking and documentation.
• Strong verbal and written communication skills, with the ability to support users of varying technical proficiency.
• Ability to work under pressure, prioritize tasks, and deliver exceptional service in a high-stakes environment.

Additional Details:

• This is a 6-month contract with the potential for extension or full-time hire based on performance.
• Candidates must be comfortable working in an onsite financial industry setting.