Director, Global IT Infrastructure Operations

The Director, Global IT Infrastructure Operations is responsible for leading the design, execution, and continuous improvement of a scalable, resilient IT infrastructure across all global sites. This role requires strong leadership to manage a high-performing team, ensuring world-class service delivery, high availability, and seamless deployment. A key focus will be on driving standardization, cloud migration, governance, and monitoring to support the organization’s growth and strategic initiatives. The Director will also manage relationships with external partners, particularly in hybrid environments where infrastructure management is partially outsourced, ensuring effective coordination, service quality, and integration between internal teams and external providers.

Primary Responsibilities

• Define and implement the operational strategy for IT infrastructure, ensuring alignment with global objectives and standards.
• Oversee both internal and outsourced teams, ensuring that infrastructure operations, service delivery, and governance are seamless and meet organizational expectations.
• Build and maintain relationships with external partners involved in infrastructure outsourcing, ensuring SLAs are met and service delivery is consistent with company objectives.
• Develop and enforce infrastructure standards, policies, and best practices across all sites.
• Optimize resource allocation (personnel, tools, equipment) for both internal and outsourced resources.
• Drive infrastructure standardization and cloud migration initiatives, ensuring efficient operations and integration with outsourced services.
• Implement and maintain governance frameworks, including ITIL processes, and ensure both internal and external teams adhere to best practices.
• Develop career paths and growth opportunities for internal teams while ensuring effective collaboration with outsourced providers.
• Oversee global site infrastructure projects and ensure alignment with internal teams and external partners.
• Identify and implement initiatives to improve operational efficiency across both internal and outsourced operations.
• Develop and execute plans for scalability, redundancy, and resilience in both internal and outsourced infrastructure environments.
• Oversee resolution of infrastructure-related incidents and problems, working with both internal teams and external providers to ensure minimal business impact.
• Lead the integration of new sites, acquisitions, and changes impacting infrastructure, ensuring seamless coordination between internal and outsourced teams.

Job Requirements

Education

• Bachelor’s degree in computer science, Information Technology, or a related field

Skills & Relevant Work Experience

• 15 years of experience in IT infrastructure management, including experience in managing hybrid environments with partially outsourced infrastructure.
• Proven ability to manage high-performing teams and outsourced vendor relationships.
• Mastery of relevant technologies across network, server, storage, and cloud infrastructure.
• Experience with infrastructure governance and ITIL processes.
• Proven track record of managing large-scale cloud migration and standardization initiatives.
• Strong understanding of customer experience principles and service delivery excellence.
• Experience developing and operating Infrastructure outsourcing model is required
• Experience managing infrastructure operations for a Global organization across continents is required
• Exceptional leadership, communication, and team-building skills, with experience managing both internal and outsourced teams.
• Strong technical acumen. Deep understanding of all clouds environment with a focus on Azure, Networking, security and system
• Ability to work in dynamic, fast-paced environments and manage multiple priorities.
• Experience in producing metrics, reports, and status updates for both internal and external stakeholders.
• Proficiency in infrastructure monitoring and management tools
• Experience with cloud platforms (e.g., Azure, AWS) and infrastructure-as-code (IaC) tools.
• Knowledge of automation tools (e.g., Ansible, Terraform) and network, server, and storage solutions.