What are the responsibilities and job description for the IT Helpdesk Specialist, Tier l position at IT Avalon?
Job Details
A well-known Casino Company is searching for an IT Helpdesk Specialist to work full-time.
#LI-DNP
- Follow standard service desk operating procedures.
- Deliver hands-on, phone, and remote end-user support of computer systems, vendor peripherals, and basic network connectivity.
- Execute IT-related resolutions and follow-ups while providing excellent customer service as assigned via Service Now ticketing system.
- Log all service desk calls, incidents, and requests into the Service Now ticketing system.
- Follow up on outstanding issues and with users regarding status and closure of incidents/requests.
- Maintain communication with users on operational and production problems.
- Support user profile management, account provisioning, password resets, and permissions through Active Directory.
#LI-DNP
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