What are the responsibilities and job description for the IT Support Technician, Networking position at IT DataWise, Inc.?
Responsibilities:
-Assist IT Manager with multiple work related tasks.
-Work onsite and remotely at multiple locations...this is NOT a remote only position.
- Provide technical support and troubleshooting for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Diagnose and resolve problems related to LAN, TCP/IP, and other network protocols
- Respond to user inquiries and provide excellent customer service
- Collaborate with team members to identify and implement IT solutions
- Document technical procedures and create user guides
- Assist with software troubleshooting and provide training to end-users
- Monitor and maintain security systems, including firewalls and antivirus software
- Utilize ticketing systems such as ServiceNow or Jira to track and prioritize support requests
Qualifications:
- Previous experience in an IT support role or similar position
- Strong knowledge of computer hardware, software, and networking concepts
- Proficiency in operating systems primarily Windows
- Familiarity with software troubleshooting methodologies
- Excellent problem-solving skills and the ability to analyze complex issues
- Strong customer service skills with the ability to communicate technical information to non-technical users
- Knowledge of Office applications, M365 (e.g., Word, Excel, Outlook)
- Understanding of network security principles and experience with firewall configurations
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Please submit your resume highlighting relevant experience for consideration.
Summary
You will be supporting multiple users, applications, and systems primarily in-person.
Job Type: Full-time
Pay: $30,000.00 - $60,000.00 per year
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $30,000 - $60,000